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- Tasks: Lead the customer experience team and enhance customer journeys.
- Company: Join a globally recognised B2B business in Herefordshire.
- Benefits: Enjoy remote work flexibility with occasional office visits and competitive pay.
- Why this job: Make a real impact on customer experiences in a supportive team environment.
- Qualifications: Must have 2 years of customer experience development.
- Other info: Opportunity to shape the customer experience strategy and engage with senior leadership.
The predicted salary is between 36000 - 54000 £ per year.
Proximity Recruitment are searching for a talented Customer Experience Manager (up to £45,000 pro-rota to 26-30 hours a week) to join a globally recognised B2B business in Herefordshire. The role is remote with occasional office visits, once a month. The successful candidate will join a friendly, supportive & customer focused marketing team and play a large role in the group customer experience programme.
Responsibilities include:
- Continual development of a cross functional Customer Experience team through communication, support & ownership of results supporting the delivery of an optimal Customer Experience.
- Consistently promote the CX agenda within the business & to wider Division and Group stakeholders.
- Identifying customer needs & work with internal teams to translate into experiences and enablers to provide an improved customer experience.
- Implementing measurement structures, metrics and re-validation processes.
- Engage with external consultants and agencies to constantly invigorate and promote the CX agenda.
- Continually look for ways to improve our customer experience journey, whether it be digitally, traditionally or other means.
- Supporting teams on work to map stakeholders & improving engagement with them.
- Select and maintain best-practice customer experience tools and platforms.
- Measure and own the voice of customer programme (incl. NPS and touchpoint surveys), surfacing customer pain points & celebrating positive feedback, getting deep understanding of needs and motivations across the end-to-end customer journey.
- Work closely with marketing managers to align marketing activity with customer journey and NPS insights.
With a strong last 2 years of customer experience development, this opportunity represents a chance to take this to the next level with an engaged SLT and a template on which to put your own stamp. Please don’t hesitate to apply for more details.
Customer Experience Manager employer: Proximity Recruitment
Contact Detail:
Proximity Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience management. Understanding current best practices and tools will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the customer experience field. Engaging with others can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to improve customer journeys. Being able to articulate these stories will make you stand out during discussions with the hiring team.
✨Tip Number 4
Research the company’s current customer experience initiatives. Showing that you understand their existing strategies and can contribute new ideas will impress the interviewers and highlight your proactive approach.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience management. Focus on specific achievements and metrics that demonstrate your ability to improve customer satisfaction and engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience. Mention how your skills align with the responsibilities outlined in the job description, such as promoting the CX agenda and engaging with stakeholders.
Showcase Relevant Skills: In your application, emphasise skills that are crucial for the role, such as communication, analytical thinking, and project management. Provide examples of how you've successfully implemented customer experience strategies in the past.
Highlight Your Teamwork Experience: Since the role involves working with cross-functional teams, include examples of successful collaborations. Discuss how you’ve supported team members and contributed to a positive team environment in previous roles.
How to prepare for a job interview at Proximity Recruitment
✨Understand the Customer Experience Landscape
Familiarise yourself with the latest trends and best practices in customer experience management. Be prepared to discuss how you can apply these insights to enhance the company's CX agenda.
✨Showcase Your Cross-Functional Collaboration Skills
Highlight your experience in working with various teams to improve customer experiences. Prepare examples of how you've successfully communicated and collaborated with different departments to achieve results.
✨Demonstrate Analytical Thinking
Be ready to discuss how you measure customer satisfaction and identify pain points. Share specific metrics or tools you've used in the past, such as NPS or touchpoint surveys, to illustrate your analytical approach.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would handle specific customer experience challenges. Think through potential scenarios and formulate your responses to demonstrate your problem-solving skills and customer-centric mindset.
