At a Glance
- Tasks: Drive revenue retention and expansion in healthcare accounts across the UK and EU.
- Company: Proximie, a leader in surgical technology with a focus on customer success.
- Benefits: Bi-annual bonuses, 25 days paid leave, private medical cover, and career advancement.
- Other info: Dynamic role with opportunities for personal growth and flexible working hours.
- Why this job: Make a real impact in healthcare by building strong relationships and driving success.
- Qualifications: Experience in healthcare sales or account management is essential; travel required.
The predicted salary is between 50000 - 60000 £ per year.
The Customer Success Manager is a field-based, customer-facing role focused on driving revenue retention and expansion across Proximie’s surgical suite accounts in the UK and European Union.
You will own the commercial relationship with key accounts, including NHS trusts and medtech partners, ensuring seamless onboarding, sustained engagement and long-term success across the Proximie platform. Your core responsibility is to protect and grow revenue within existing accounts while actively pursuing new business opportunities. You will work closely with internal teams to get accounts up and running, re-engage lapsed relationships and go directly after surgeons and clinical stakeholders to deepen adoption.
This is not a technical or clinical support role; we are looking for someone with a strong commercial instinct who knows how to drive retention and identify upsell opportunities within complex healthcare environments. You will be a confident relationship-builder who can operate independently, navigate medtech and NHS partnerships and represent Proximie at the surgical suite level.
Benefits:
- Bi-annual bonus programme – based on individual contribution and company performance
- 25 days of paid leave
- Full private medical cover (optional)
- Central London location near Oxford Circus
- Career advancement opportunities
- Well-being days annually and volunteer days
- Summer Fridays
Qualifications:
- Experience in healthcare sales or account management is essential; an understanding of how surgical environments operate is a strong advantage
- Willingness and ability to travel up to 50% across the UK and Europe to visit customer sites
- 2+ years of experience in a commercial, account management or sales role, ideally within SaaS, medtech, AV or a technical equivalent environment
- Excellent communication and presentation skills, with the confidence to engage directly with surgeons, clinical leads and senior stakeholders
- A collaborative team player who can also operate independently and build effective cross-functional relationships internally
- Experience working with or selling into healthcare or NHS environments is highly desirable; familiarity with surgical workflows or medtech partnerships is a strong advantage
- Proven track record of driving revenue retention and new business development, with a strong commercial instinct and the ability to manage a pipeline
- Strong time and project management skills, with the ability to juggle multiple accounts and competing priorities simultaneously
- Flexibility to work outside standard hours where needed, including evenings, early mornings, or occasional weekends, to meet customer needs
Customer Success Manager (U.K.) employer: Proximie
Proximie is an exceptional employer that champions innovation in healthcare, offering a dynamic work environment where your contributions directly impact patient outcomes. With generous benefits such as flexible working hours, well-being days, and a commitment to professional development, you will thrive in a culture that values collaboration and continuous learning. Join us in transforming surgical practices globally while enjoying the unique opportunity to work at the intersection of technology and healthcare in a supportive and inclusive atmosphere.
