At a Glance
- Tasks: Drive revenue retention and expansion in healthcare accounts across the UK and EU.
- Company: Proximie, a leader in surgical technology with a focus on customer success.
- Benefits: Bi-annual bonuses, 25 days paid leave, private medical cover, and career advancement.
- Other info: Dynamic role with opportunities for personal growth and flexible working hours.
- Why this job: Make a real impact in healthcare by building strong relationships and driving success.
- Qualifications: Experience in healthcare sales or account management is essential; travel required.
The predicted salary is between 50000 - 60000 £ per year.
The Customer Success Manager is a field-based, customer-facing role focused on driving revenue retention and expansion across Proximie’s surgical suite accounts in the UK and European Union.
You will own the commercial relationship with key accounts, including NHS trusts and medtech partners, ensuring seamless onboarding, sustained engagement and long-term success across the Proximie platform. Your core responsibility is to protect and grow revenue within existing accounts while actively pursuing new business opportunities. You will work closely with internal teams to get accounts up and running, re-engage lapsed relationships and go directly after surgeons and clinical stakeholders to deepen adoption.
This is not a technical or clinical support role; we are looking for someone with a strong commercial instinct who knows how to drive retention and identify upsell opportunities within complex healthcare environments. You will be a confident relationship-builder who can operate independently, navigate medtech and NHS partnerships and represent Proximie at the surgical suite level.
Benefits:
- Bi-annual bonus programme – based on individual contribution and company performance
- 25 days of paid leave
- Full private medical cover (optional)
- Central London location near Oxford Circus
- Career advancement opportunities
- Well-being days annually and volunteer days
- Summer Fridays
Qualifications:
- Experience in healthcare sales or account management is essential; an understanding of how surgical environments operate is a strong advantage
- Willingness and ability to travel up to 50% across the UK and Europe to visit customer sites
- 2+ years of experience in a commercial, account management or sales role, ideally within SaaS, medtech, AV or a technical equivalent environment
- Excellent communication and presentation skills, with the confidence to engage directly with surgeons, clinical leads and senior stakeholders
- A collaborative team player who can also operate independently and build effective cross-functional relationships internally
- Experience working with or selling into healthcare or NHS environments is highly desirable; familiarity with surgical workflows or medtech partnerships is a strong advantage
- Proven track record of driving revenue retention and new business development, with a strong commercial instinct and the ability to manage a pipeline
- Strong time and project management skills, with the ability to juggle multiple accounts and competing priorities simultaneously
- Flexibility to work outside standard hours where needed, including evenings, early mornings, or occasional weekends, to meet customer needs
Customer Success Manager (U.K.) employer: Proximie
Proximie is an exceptional employer that champions innovation in healthcare, offering a dynamic work environment where your contributions directly impact patient outcomes. With generous benefits such as flexible working hours, well-being days, and a commitment to professional development, you will thrive in a culture that values collaboration and continuous learning. Join us in transforming surgical practices globally while enjoying the unique opportunity to work at the intersection of technology and healthcare in a supportive and inclusive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (U.K.)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Proximie. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Proximie before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (U.K.)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Proximie:Your cover letter is your chance to shine! Tell us why you want to work at Proximie specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Proximie!
How to prepare for a job interview at Proximie
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
