At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a global team.
- Company: Join a dynamic company with a focus on innovation and teamwork.
- Benefits: Enjoy a hybrid work model, competitive salary, and professional growth opportunities.
- Other info: Be part of a supportive environment with exciting projects and career advancement.
- Why this job: Make a real difference by helping colleagues solve tech challenges every day.
- Qualifications: Strong customer service skills and experience with Microsoft 365 and Intune.
The predicted salary is between 29250 - 35750 £ per year.
The opportunity
We are looking for an IT Support Analyst to play a key role in supporting our global workforce across multiple offices. You will troubleshoot and resolve a wide range of technical issues involving Microsoft 365, Intune, Windows devices, mobile technology, and business-critical applications, ensuring colleagues receive a responsive and professional support experience. While based in our London office, you will provide support to all users across the organisation, working in a hybrid model with around three days per week in the office.
Key Responsibilities
- Act as the first point of contact for IT support requests.
- Manage incidents and requests through the service desk system.
- Diagnose and resolve hardware, software and Microsoft 365 issues.
- Support Windows laptops and mobile devices (iOS and Android).
- Provision and configure new user accounts, devices and access.
- Manage the end-to-end IT onboarding and offboarding process, including preparing and configuring laptops, provisioning accounts and access, delivering IT inductions, and ensuring a smooth user experience from day one.
- Support office technology including meeting rooms, printers and AV equipment.
- Assist with IT projects and rollouts.
- Participate in device lifecycle management, including laptop builds, replacements, stock management and asset tracking.
- Support user access management, including password resets, MFA setup and troubleshooting, and permission requests.
Requirements
- Strong customer service and communication skills (user-facing role).
- Microsoft 365 administration and troubleshooting experience.
- Entra/AD experience.
- Intune-managed device support (laptops and mobiles).
- Ability to work independently and own tickets through to resolution.
- Excellent troubleshooting and analytical skills.
- Comfortable supporting both in-office and remote users.
- Ability to communicate technical information to non-technical users.
Desirable Experience
- Microsoft Intune.
- MFA (Microsoft Authenticator).
- Autopilot deployments.
- Microsoft Defender.
- SharePoint administration.
- Cyber security awareness.
IT Support Analyst in London employer: Proxima
Proxima, a leading management consulting firm and part of Bain & Company, offers an exceptional work environment in Cardiff, where collaboration and innovation thrive. With a strong commitment to employee growth, continuous training, and a flat organisational structure, Proxima empowers its team to take on early responsibilities while fostering a culture of inclusivity and support. Employees enjoy competitive compensation, generous PTO, and the opportunity to work with diverse clients globally, making it a truly rewarding place to advance your career in AI transformation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Proxima values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Proxima might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Proxima!
✨Direct Apply to Proxima
Let's not forget to apply directly through the Proxima website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Proxima.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Proxima. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Proxima
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
