Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support in a fast-paced Microsoft environment.
- Company: Join a leading financial services organisation with a modern infrastructure.
- Benefits: Enjoy a competitive salary, hybrid working, and great career growth opportunities.
- Why this job: Make a real impact by enhancing user experiences and contributing to exciting projects.
- Qualifications: Experience in support roles, strong troubleshooting skills, and excellent communication.
- Other info: Be part of a supportive team culture with clear progression pathways.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services organisation is seeking a Support Analyst to join its modern infrastructure function. You will provide high-quality support across a Microsoft-focused environment, ensuring users receive an exceptional experience while contributing to wider operational and project activity. This role is ideal for someone coming from a professional services or financial services background who is comfortable working in a polished, fast-paced environment.
Key Responsibilities
- Provide responsive technical support across Microsoft services, devices, and core business applications
- Manage incidents and requests through the full ticket lifecycle with a strong emphasis on quality and service
- Support user onboarding, offboarding, and secure device provisioning
- Assist with hardware setup, office technology needs, and light infrastructure tasks
- Contribute to improvement work, small projects, and ongoing operational enhancements
Core Technologies
- Microsoft 365 (Teams, Exchange Online, SharePoint, OneDrive)
- Windows 10/11, Active Directory, Azure AD / Entra ID
- Intune / Endpoint Manager for device and policy management
- PowerShell for task automation
- Networking fundamentals (VPN, DHCP, DNS)
Requirements
- Experience in a support role within financial services or professional services
- Strong troubleshooting capability and a user-focused approach
- Excellent communication skills with the ability to support users at all levels
- Solid understanding of Microsoft-based environments and modern endpoint management
- Proactive, organised, and comfortable handling multiple priorities
What’s on Offer
- Competitive salary and benefits
- Hybrid working with London office presence
- Opportunities to grow into broader infrastructure, cloud, or security areas
- Supportive team culture and exposure to enterprise-grade technology
- Clear progression pathways within a large and respected financial services environment
IT Support Analyst employer: Provntalent
Contact Detail:
Provntalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those working in IT support. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by brushing up on your Microsoft 365 knowledge. Be ready to discuss how you've tackled technical issues in the past and how you can enhance user experience. We want to see your troubleshooting skills shine!
✨Tip Number 3
Showcase your soft skills! Communication is key in support roles, so practice explaining complex tech concepts in simple terms. We love candidates who can connect with users at all levels and make their lives easier.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to contribute to our supportive team culture.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight your experience with Microsoft services and any relevant projects you've worked on in financial or professional services.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've provided exceptional support in previous positions, especially in fast-paced environments.
Showcase Your Technical Skills: Don’t forget to mention your technical know-how! List your familiarity with Microsoft 365, Windows, and any other relevant technologies. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Provntalent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 10/11, and the other core technologies mentioned in the job description. Be ready to discuss how you've used these tools in previous roles and how you can apply that experience to provide top-notch support.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about a time when you resolved a tricky problem or improved a process. This will demonstrate your strong troubleshooting capability and user-focused approach.
✨Communicate Clearly and Confidently
Since excellent communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to walk through a solution with a non-technical user, so being clear and patient is essential.
✨Be Proactive and Organised
During the interview, highlight your ability to manage multiple priorities and stay organised. Share examples of how you've successfully juggled tasks in a fast-paced environment, showing that you're ready to thrive in their polished setting.
