Defect Manager

Provn are proud to be partnered with a well-established Investment Manager as they look to hire a Defect Manager to join a major, multi-year admin platform transformation programme.

The Defect Manager will own the defect lifecycle end-to-end - from peer review of every bug raised in test, through triage with internal teams and external delivery partners, to coordinating fixes with the platform vendor via a defined hotfix process. T

This role suits an experienced defect manager - or a senior tester who has run this discipline as part of a broader role - who's comfortable applying a formal process at scale, and confident chairing meetings with both internal teams and external vendors.

Key Responsibilities

• Peer review all defects raised out of test, ensuring they carry the correct information before progressing
• Chair regular defect triage meetings with internal test/dev teams and external delivery vendors
• Filter production issues into the formal incident management process
• Report on, chase, and assign defect tickets that have received a fix
• Work with product owners to establish business priority for outstanding defect fixes
• Manage the hotfix pathway - liaising with the platform vendor to get urgent fixes into the test environment outside the standard sprint/release cycle
• Apply the organisation's existing defect management policy consistently across workstreams
• Act as the single coordination point for defect activity, freeing test leads to focus on test execution

Role Requirements

• Demonstrable experience managing the defect/bug lifecycle on a formal test programme
• Confidence applying an existing, industry-standard defect management processli>
• Comfortable chairing triage meetings with both internal stakeholders and external vendors
• Working knowledge of defect management standards and terminology
• Strong stakeholder management skills across test leads, developers, and product owners

Preferred Experience

• Experience on a large-scale migration or transformation programme
• Background in life & pensions or wider financial services
• ISTQB or equivalent testing qualification (useful, not essential)

Why Apply

• Own a defect management function from the ground up on a multi-year, business-critical programme
• Work against an already-defined, industry-standard process
• High-visibility coordination role sitting between test, delivery, and the business
• Six-month initial contract with a realistic path through to programme completion in 2027

Start Date: ASAP Contract Length: Initial 6 Months (high chance of renewal) Location: Remote with travel considered IR35 Status: Outside