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- Tasks: Support and maintain IT systems for a leading legal services firm.
- Company: Join a top legal services firm with a focus on technology.
- Benefits: Full-time role with competitive salary and career growth opportunities.
- Why this job: Be part of a dynamic team ensuring tech runs smoothly for legal professionals.
- Qualifications: Experience in IT support and a passion for problem-solving.
- Other info: Opportunity to work in a collaborative environment with diverse responsibilities.
The predicted salary is between 36000 - 60000 £ per year.
Provn is proud to be partnering with a leading legal services firm to recruit an IT Support Engineer for their Service Desk team. The successful candidate will play a key role in ensuring that all hardware and software used by fee earners and support staff is fully operational and secure. The role involves rotating across a range of responsibilities throughout the week, including help desk ticket triage and allocation, second and third‑line technical support, patch management, and involvement in change initiatives and project work.
Key Responsibilities
- Deploy, maintain, and support the firm’s laptops and iPhones.
- Manage and support Windows, iOS, and associated applications.
- Test, configure, and implement new hardware, software, and IT services.
- Assist in the development and documentation of IT procedures and processes.
- Provide application, operating system, hardware, and SaaS support to both on‑site and remote colleagues.
- Accurately log and document all support activities and change requests within the firm’s Jira service desk.
- Resolve user issues and service requests promptly, escalating where necessary with clear and relevant information.
- Undertake any other reasonable duties as requested by the line manager.
If this aligns with your career goals, please click 'apply', and a member of the Provn team will endeavour to contact you to discuss this position further.
IT Support Engineer employer: Provn
Contact Detail:
Provn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the legal and IT sectors on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and common support scenarios. We recommend practising with mock interviews to get comfortable explaining your thought process when troubleshooting.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've resolved issues in the past. This will demonstrate your ability to handle the challenges of an IT Support Engineer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in the position.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience with hardware, software, and any specific technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We’re keen to see your troubleshooting skills in action, so don’t hold back on sharing those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Provn
✨Know Your Tech Inside Out
Make sure you’re well-versed in the hardware and software mentioned in the job description. Brush up on your knowledge of Windows, iOS, and any relevant applications. Being able to discuss your experience with these systems confidently will show that you’re ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you triaged help desk tickets or provided second and third-line support. This will highlight your ability to handle user issues effectively and showcase your troubleshooting skills.
✨Familiarise Yourself with Jira
Since logging and documenting support activities in Jira is part of the role, it’s a good idea to familiarise yourself with this tool beforehand. If you’ve used similar ticketing systems, be ready to discuss your experience and how you can adapt to new platforms quickly.
✨Show Enthusiasm for Teamwork
This role involves working closely with both on-site and remote colleagues, so be prepared to talk about your teamwork experiences. Highlight your communication skills and how you’ve collaborated on IT projects or initiatives in the past. A positive attitude towards teamwork can set you apart from other candidates.
