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For Companies At a Glance
- Tasks: Support and maintain IT systems for a leading legal services firm.
- Company: Join a top legal services firm with a focus on innovation.
- Benefits: Competitive salary, flexible working, and opportunities for growth.
- Why this job: Be the tech hero ensuring smooth operations for colleagues.
- Qualifications: Experience in IT support and a passion for problem-solving.
- Other info: Dynamic role with diverse responsibilities and career advancement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Provn is proud to be partnering with a leading legal services firm to recruit an IT Support Engineer for their Service Desk team. The successful candidate will play a key role in ensuring that all hardware and software used by fee earners and support staff is fully operational and secure. The role involves rotating across a range of responsibilities throughout the week, including help desk ticket triage and allocation, second and third-line technical support, patch management, and involvement in change initiatives and project work.
Key Responsibilities
- Deploy, maintain, and support the firm’s laptops and iPhones.
- Manage and support Windows, iOS, and associated applications.
- Test, configure, and implement new hardware, software, and IT services.
- Assist in the development and documentation of IT procedures and processes.
- Provide application, operating system, hardware, and SaaS support to both on-site and remote colleagues.
- Accurately log and document all support activities and change requests within the firm’s Jira service desk.
- Resolve user issues and service requests promptly, escalating where necessary with clear and relevant information.
- Undertake any other reasonable duties as requested by the line manager.
If this aligns with your career goals, please click “apply,” and a member of the Provn team will endeavour to contact you to discuss this position further.
IT Support Engineer in Edinburgh employer: Provn
Contact Detail:
Provn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal services sector or IT support. A friendly chat can lead to insider info about job openings and even referrals, which can give you a leg up.
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on common IT support scenarios. Practise explaining how you’d tackle issues like hardware failures or software glitches, so you can impress them with your problem-solving prowess.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website, express your interest, and ask if they have any upcoming opportunities. It shows initiative!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace IT Support Engineer in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience with hardware, software, and any specific technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We love candidates who can demonstrate their troubleshooting abilities, especially in a fast-paced environment like ours.
Be Clear and Concise: When writing your cover letter or application, keep it clear and to the point. We appreciate straightforward communication, so make sure you get your key points across without unnecessary fluff.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Provn
✨Know Your Tech Inside Out
Make sure you’re well-versed in the hardware and software mentioned in the job description. Brush up on your knowledge of Windows, iOS, and any relevant applications. Being able to discuss your experience with these technologies will show that you're ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you triaged help desk tickets or provided second and third-line support. This will highlight your ability to handle user issues effectively and efficiently.
✨Familiarise Yourself with Jira
Since you'll be logging support activities in Jira, it’s a good idea to familiarise yourself with this tool beforehand. If you’ve used it before, be ready to discuss how you managed tasks and tracked issues. If not, a quick online tutorial can give you a solid understanding.
✨Show Enthusiasm for Teamwork
This role involves working closely with both on-site and remote colleagues, so be prepared to talk about your teamwork experiences. Share how you’ve collaborated on projects or supported team members in the past. A positive attitude towards collaboration can set you apart from other candidates.
