At a Glance
- Tasks: Handle customer queries, process orders, and resolve complaints in a dynamic environment.
- Company: Join a supportive SME in Napton with a focus on customer satisfaction.
- Benefits: Earn £13.85 - £15.52 per hour with stable hours and a fixed-term contract.
- Other info: Must be immediately available and have a driving licence to reach our rural location.
- Why this job: Make a difference by helping customers and gaining valuable experience.
- Qualifications: 12 months of phone-based customer service experience and IT skills required.
The predicted salary is between 15.52 - 15.52 £ per hour.
Customer Service Advisor (Fixed Term Contract 5 months) £13.85 - £15.52 per hour
09:00 - 17:00 Monday - Friday
Napton, Southam (RURAL LOCATION YOU MUST DRIVE)
We are currently looking for an IMMEDIATELY AVAILABLE Customer Service Advisor to join a business in Napton, Southam for a 5 month contract until January. This role comes with stable hours in an SME business. This role requires someone to be immediately available; if you have notice this is not the job for you.
So what will you be doing?
- Answering inbound calls from customers and dealing with queries
- Making outbound calls to follow up or update customers
- Logging calls and updating customer records accurately
- Resolving complaints and escalating where needed
- Processing orders, returns or amendments
- Liaising with other departments to resolve issues
- General Administration
What experience do you need?
- At least 12 months phone based Customer Service experience
- IT literate
- Experience using AI systems is highly desirable
- You must be immediately available
- You must drive and have your own car to get to this site
If this sounds like the role for you then APPLY NOW! Alternatively call Sam @ ProviT Recruitment for more information.
Customer Service Advisor in Southam employer: Provit Recruitment
Provit Recruitment is an excellent employer, offering a supportive work culture that values craftsmanship and attention to detail in the woodworking industry. With competitive pay and regular hours, employees can enjoy a balanced work-life while developing their skills in a rural setting that fosters growth and collaboration among team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Southam
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Provit Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Provit Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Southam
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Provit Recruitment.
How to prepare for a job interview at Provit Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Provit Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Provit Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
