At a Glance
- Tasks: Make outbound calls, conduct surveys, and engage with customers.
- Company: Join a growing team in a dynamic call centre environment.
- Benefits: Earn £12.71-£13.50 per hour plus bonuses and enjoy flexible hours.
- Other info: Part-time or full-time roles available with free on-site parking.
- Why this job: Perfect for those who love talking and making connections.
- Qualifications: Previous telesales experience preferred, but personality matters too!
The predicted salary is between 12.71 - 13.5 £ per hour.
£12.71 – 13.50 per hour plus bonus
Shirley, Birmingham
Temp to Perm
Full time or part time available
Do you know your way around a phone and enjoy the challenge of convincing people to speak to you? We’re looking for Telesales Advisors to join a growing outbound Customer Services team. This isn’t a script and smile role. You’ll be speaking with various customers conducting phone surveys and interviews.
Previous telesales or appointment setting experience is essential, but we can consider candidates with the right personality.
What you’ll be doing:
- Making outbound calls to decision makers across various industries
- Conducting phone surveys & interviews
- Data entry & general administrative tasks
- Hitting targets without cutting corners on quality
What we’re offering:
- £12.71 per hour, with scope to go higher for candidates with strong relevant experience (up to £13.50)
- Bonus scheme
- Part-time considered, minimum 5 hour shifts, 3 days a week
- Full-time hours available 39 hours
- Free on-site parking
If this sounds like the role for you then APPLY NOW! Alternatively call Sam @ ProviT Recruitment for more details.
Outbound Call Centre Advisor in Solihull employer: Provit Recruitment Careers
Join a dedicated team at our specialist alternative education provider in Bournville, Birmingham, where your passion for teaching can truly shine. We foster a supportive work culture that prioritises personal growth and professional development, offering flexible hours and competitive pay to ensure a rewarding experience. Here, you will have the unique opportunity to make a significant impact on the lives of young people, helping them overcome challenges and rediscover their love for learning.
Contact Details:
Provit Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Call Centre Advisor in Solihull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Provit Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Provit Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Outbound Call Centre Advisor in Solihull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Provit Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Provit Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Provit Recruitment Careers!
How to prepare for a job interview at Provit Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
