Reporting to the Director of Operations, you will be managing a small team overseeing a stock portfolio of 500 properties.
The role has responsibility for rent and income collection, arrears, voids, lettings, tenancy management, tenancy sustainment, ASB and complaints, alongside responsive repairs, planned maintenance, property compliance, contractors, consultants and property-related risks.
You will lead service performance and improvement, manage budgets and operational risks, and ensure that services meet relevant legal, regulatory and organisational requirements. You will also provide effective leadership to staff and ensure that performance, resident feedback, complaints and quality assurance are used to improve services.
We are looking for an experienced housing professional with strong leadership and management skills and a good understanding of housing management and property services. You will need to be confident managing people, performance, budgets, contractors and operational risks, and able to identify issues and drive improvements.
This is an opportunity to play a key role in the continued development of PRHA's housing and property services and make a direct contribution to the quality of services experienced by our residents.
PRHA is a great place to work - our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to developing their skills and supporting them in their important work.
Can you provide the leadership needed to deliver high-quality housing and property services that make a real difference to residents?
Providence Row Housing Association (PRHA) is seeking to appoint a Head of Housing Management and Property Services to lead our Housing Management and Property Services teams and ensure that services are responsive, well managed, compliant and focused on achieving good outcomes for residents.
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Head of Housing Management and Property Services employer: Providence Row
At Providence Row, we pride ourselves on being an exceptional employer that values both culinary excellence and social impact. Our supportive work culture fosters personal and professional growth, providing opportunities for mentorship and collaboration with volunteers and trainees in a vibrant London setting. With regular hours and a focus on community engagement, working here means making a meaningful difference while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Housing Management and Property Services
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Providence Row.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Providence Row? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Providence Row's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Head of Housing Management and Property Services role at Providence Row, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Providence Row
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Providence Row operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Providence Row. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Providence Row.
