At a Glance
- Tasks: Lead a team to manage housing services and support residents in East London.
- Company: Join an award-winning team dedicated to ending homelessness.
- Benefits: Generous leave, pension scheme, medical cashback, and training programmes.
- Other info: Dynamic role with opportunities for professional growth and community impact.
- Why this job: Make a real difference in the community while developing your career.
- Qualifications: Experience in housing management and excellent customer service skills required.
The predicted salary is between 33075 - 40425 £ per year.
Location: Head Office - London Borough of Tower Hamlets
Hours: 40 hours per week
Contract: Permanent Post
PRHA is a great place to work – Our award winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. We are seeking a Housing Team Coordinator to join our professional yet friendly team based in Bethnal Green, East London. The Housing Team Coordinator is key in coordinating all activities of the housing team whilst holding a caseload. In this role, you will be assisting the Housing Services Manager lead a team of 4 housing officers manage approximately 600 properties.
As part of your role, you will also be expected to manage a patch of between 150-200 properties. You will oversee key housing management services including:
- lettings
- tenancy management
- arrears management (including former arrears)
- estate inspections
- ASB
You will also work in a daily partnership with our property services team to ensure a smooth and efficient void management process. You and your team of Housing Officers will be expected to represent PRHA in court and external meetings, be a key point of liaison for our residents and community stakeholders.
Previous housing management, arrears management (Housing Benefit & Universal Credit), financial inclusion and debt management experience is required. Knowledge of relevant housing legislation and experience of dealing with difficult conversations is essential. Excellent customer service skills, communication, time management and planning skills are necessary.
We offer our staff a generous benefits package, which includes:
- Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
- Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
- Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health & wellbeing
- Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
- Season Ticket Loans – We offer interest-free season ticket loans after successful probation
- Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules.
It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.
Housing Team Manager (Permanent) in London employer: Providence Row HA
PRHA is an exceptional employer, recognised for its commitment to staff development and a supportive work culture. Located in the vibrant area of Bethnal Green, East London, our team thrives on collaboration and making a meaningful impact in the community, particularly in the fight against homelessness. With opportunities for professional growth and a friendly atmosphere, joining us as a Housing Officer means being part of a dedicated team that values your contributions and fosters your career.
