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For Companies At a Glance
- Tasks: Provide 2nd line IT support and maintain end user devices in a dynamic office.
- Company: Join a top global brand known for its innovative work culture.
- Benefits: Enjoy a 6-month contract with potential for extension and a vibrant office atmosphere.
- Why this job: Be part of exciting projects while enhancing your IT skills in a collaborative environment.
- Qualifications: Fluent English, strong communication skills, and experience in 2nd line support required.
- Other info: This role is based in central London, 5 days a week on-site.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
2nd line IT support engineer, EUC, London – Ludgate, Contract- 6 month, 5 days on-site in London office EC4
350 /day Inside IR35
5 days on-site in London office
Working with a top global brand providing 2nd line end user support to their wide range of departments and staff in their busy London office, administering authentication and access codes and leading the maintenance efforts of end user devices ranging from laptops to mobile devices. There will also be the opportunity to lead and participate in company wide end user projects and service improving activities. They are looking for someone to add to their already dynamic office atmosphere while also having an in-depth knowledge of ticket-based systems and end user requirements. The contract is for 6 months with the potential for a more long-standing arrangement for the right individual.
Skills
- Fluent written and spoken English
- Strong interpersonal and communication skills
- Experience providing 2nd line end user support
- Windows 10 – In depth knowledge
- Office 2016 – Advanced Knowledge
- Solid understanding and experience of administering the following:
- Microsoft Back Office Systems (Active Directory / Exchange)
- Mobile Device Management (MobileIron/WorkSpace One)
- Remote Access systems
- Networking – DNS, DHCP, File sharing, Printing, LAN/WLAN
- Audio Visual/Video Conferencing
- Endpoint protection – anti-virus, anti-malware (McAfee)
- Competent in problem assessment and solving within ITIL framework
- Familiarity with incident/request management systems (ServiceNow)
This is a 5 day a week on site role in central London
Please apply for immediate consideration and full company profile, 2nd line IT support engineer, EUC, London – Ludgate, Contract- 6 month (Potential for extension)
2nd line IT support engineer, EUC employer: Provide
Contact Detail:
Provide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd line IT support engineer, EUC
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10 and Office 2016. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Brush up on your knowledge of ticket-based systems like ServiceNow. Understanding how to efficiently manage incidents and requests will be crucial, so consider exploring online resources or tutorials to enhance your skills.
✨Tip Number 3
Prepare to showcase your problem-solving abilities within the ITIL framework. Think of examples from your past experiences where you successfully resolved issues, as this will highlight your capability to handle challenges in a structured manner.
✨Tip Number 4
Since this role involves working closely with various departments, practice your interpersonal and communication skills. Being able to convey technical information clearly and effectively will set you apart as a candidate who can thrive in a dynamic office atmosphere.
We think you need these skills to ace 2nd line IT support engineer, EUC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in providing 2nd line IT support, particularly with Windows 10 and Office 2016. Include specific examples of your work with ticket-based systems and any relevant projects you've led.
Craft a Strong Cover Letter: In your cover letter, emphasise your strong interpersonal and communication skills. Mention your familiarity with the tools and systems listed in the job description, such as Active Directory, Mobile Device Management, and incident/request management systems like ServiceNow.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your ability to assess and solve problems within the ITIL framework. This could include specific incidents where you successfully resolved issues or improved processes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at Provide
✨Showcase Your Technical Skills
Be prepared to discuss your in-depth knowledge of Windows 10, Office 2016, and Microsoft Back Office Systems. Highlight specific experiences where you've successfully resolved technical issues or improved processes.
✨Demonstrate Communication Skills
Since strong interpersonal and communication skills are crucial for this role, practice explaining complex IT concepts in simple terms. This will show your ability to communicate effectively with end users.
✨Familiarise Yourself with Ticketing Systems
Brush up on your experience with incident/request management systems like ServiceNow. Be ready to discuss how you've used these systems to manage and resolve support tickets efficiently.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities within the ITIL framework. Prepare examples of past situations where you successfully diagnosed and resolved IT issues, particularly in a fast-paced environment.
