Service Operational Lead - Physiotherapy (MSK)

Main area Physiotherapy Grade NHS AfC: Band 8a Contract Secondment: 3 months Hours Full time – 37.5 hours per week Job ref 828-PROVIDE3633

Employer Provide CIC Employer type NHS Site Braintree Community Hospital Town Braintree Salary £55,690 – £62,682 per annum Salary period Yearly Closing 24/08/2025 23:59

Job Overview

We are looking for a passionate, forward-thinking Operational Lead for a 12 month secondment opportunity, overseeing and driving excellence within the Physiotherapy MSK Service.

The MSK Service Operational Lead will be responsible for the professional and clinical leadership, line management and development of the MSK service ensuring delivery of safe, effective and efficient services within an agreed locality.

Main duties of the job

The Post Holder Will Also Be Responsible For

• Implementing MSK service strategies, including workforce strategies to manage the increasing demand for MSK services.
• Maintaining high quality, patient-focused care for their service.
• Achieving and maintaining quality care through the delivery of evidenced based/research-based practice.
• Ensuring governance for the MSK service is embedded.
• The implementation of audit.
• Managing the MSK budget ensuring a balanced financial position for the individual cost centre.
• Maintaining a clinical input – 80% (management), 20% (clinical).

Working for our organisation

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A Highly Respected, Award Winning Health And Social Care Provider. We Expect Our Staff To Demonstrate And Uphold Our Values At All Times

Vision: Transforming Lives

Values: Care, Innovation and Compassion

Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men’s Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Detailed Job Description And Main Responsibilities

MAIN DUTIES & RESPONSIBILITIES

• Work with peers and other managers within the services across Provide CIC, and external partners to ensure that service delivery is effective and efficient.
• Monitor national and local guidance and policy relating to Community MSK services and participate in the development of local policies to ensure consistency with national directors and local frameworks.
• Manage the MSK service in line with agreed financial and quality objectives and be responsible for taking corrective action as required to ensure the efficient and effective management of resources to deliver the desired quality and quantity of service.
• Ensure that all targets are communicated, understood and achievable
• Develop a performance management framework and provide support to colleagues to meet required MSK quality standards and expand their knowledge and skills.
• Develop an agreed data set to satisfy the needs of activity reporting and quality reporting and to facilitate clinical review/audit of care.
• Actively contribute to the production of a monthly performance report for the MSK service and analyse monthly activity information for MSK, taking corrective action to maintain activity targets.
• Develop and maintain a system to monitor professional registration of staff.
• Deputise for the Divisional Operational Lead / Assistant Director if required.
• Provide cross cover for other localities in the absence of peers.
• Responsible for ensuring MSK staff are familiar with and compliant of organisational policies and standards.
• Responsible for ensuring that overall day-to-day management arrangements are in place to ensure effective health care delivery to patient/users of the MSK service.
• Develop, monitor and implement guidelines and protocols of care, including the development and review of MSK care pathways.
• Plan, monitor and implement clinical service policies.
• Ensure partnership working with primary care, social care, the acute services, and the voluntary sector in both the planning and delivery of the MSK Service.
• Work with clinical and non-clinical colleagues internally and externally to develop the MSK service in line with the wider system strategy.
• Responsible for either delegating complaint investigations or undertaking investigation of complaints, ensuring appropriate actions are taken to resolve/address deficiencies in the MSK service provision.
• Responsible for effective management of MSK workforce including sickness/absence management, recruitment and selection, development of MSK staff.
• Responsible for maintaining a working environment that attracts new and diverse colleagues into the MSK team and contributes to retaining them.

Leadership

• To regularly review resources and take a lead in developing skill mix within the MSK team.
• Work with all members of multi-disciplinary, multi professional team to continually reassess and develop the MSK service provided.
• Lead, organise and participate in regular MSK team meetings.
• Lead specific projects and MSK service reviews on behalf of the Divisional Operational Lead / Assistant Director.
• Ensure that MSK staff within the locality are able to seek specific supervision and receive support on a day to day basis.

Enable MSK staff to seek advice and guidance to inform their decision making and action from others through supervision, mentorship and effective line management.

• Ensure that those being line managed are clear of their role, responsibilities and are set clear, specific objectives.
• Ensure adherence to policies and guidance for supporting and developing staff

e.g. one to ones, appraisal and competency.

• Ensure that there is a commitment to achieving continuous professional development of all MSK staff.
• Champion behaviours that promote a positive, respectful, transparent and inclusive team culture.

Clinical Skills

• To engage in MSK clinical practice a minimum of 20% of the working week in order to maintain own MSK clinical expertise (flexed to take account of management demands).
• Act as a role model and using the clinical time to act as a MSK clinical expert to the service.
• Work within the boundaries of professional and clinical competence and scope of practice and support MSK workforce to do the same.
• Assess, plan, implement and evaluate care for individual and groups of patients within the MSK service to ensure that quality care is maintained and that practice has a research or evidence base where practicable.
• Develop MSK service models and initiatives to respond to changing demands for care, based on needs assessment, taking account of technological developments and MSK service development.
• Provide clinical direction to the MSK service, with particular expertise in the MSK care area.
• Non-Medical Prescribers (if appropriate) must be compliant with The Chartered Society of Physiotherapy’s (CSP’s) Non-medical prescribing Standards and the organisational policies and guidelines for non-medical prescribing.

Computer/Administration

• To be computer literate and encourage implementation of the organisation’s IM&T strategy
• To ensure accurate recording of actions and updating patient records maintaining confidentiality at all times
• To take part and assist in the planning and administration relating to day to day running of the MSK caseload and work allocation
• To be competent in the use of E-Roster for workforce planning and able to utilise the system as required/necessary for the service/locality

Communication

• To provide leadership to all MSK clinical staff within the post holder’s portfolio.
• To develop a culture where MSK staff involvement in the business development of the MSK service is the accepted norm.
• To communicate effectively with a wide range of clinicians, managers and support staff internal and external to the organisation, and with patients and carers.

To support the Divisional Operational Lead / Assistant Director in the development of close working relationships with internal and external partners.

• To ensure effective communication systems exist within the MSK service so that MSK staff receive necessary information in relation to organisational developments.
• To deliver effective and targeted communication to MSK staff regarding the MSK service in a variety of styles including presentation, reports, briefings and discussion.
• To present and promote a positive image to patients, public, other health and social care providers, commissioners and relevant external agencies.
• To communicate highly complex, sensitive or contentious information at all levels within the MSK service, using negotiation skills, persuasion and diplomacy.
• To anticipate barriers to communications and resistance to change and to be able to manage these effectively, liaising and seeking appropriate support as required.

Training

• To act as mentor to MSK students, providing effective education, facilitating their development and promoting high standards of care.
• Ensure MSK students are actively supported to enable them to achieve their learning needs.
• To ensure own continued professional development and support a culture of lifelong learning in self and others.
• To undertake, and assist, in the planning of own mandatory training and workshops.
• To undertake a regular appraisal, developing a personal development plan that includes clinical competencies reflecting the health needs of the local population and relates to Provide’s strategy.
• To support new MSK staff and their integration within the MSK team.
• To support training as part of the role including changes to professional development and implementation of new policies and guidelines.

For Further Information, Please See Job Description

Person specification

Qualifications And Education

Essential criteria

• BSc/MSc Physiotherapy
• HCPC Registration
• Management qualification or equivalent level of knowledge

Desirable criteria

• Masters degree or equivalent in MSK.

Leadership & Management Experience

Essential criteria

• Experience in managing clinical teams, including performance management, supervision, and team development
• Experience of working and managing within community health care at an appropriate level

Desirable criteria

• Budget and resource management experience
• Experience of HR processes

Clinical Experience

Essential criteria

• Advanced knowledge and skills in assessment, diagnosis, and treatment planning.
• Understanding of current developments in MSK.
• At least 5 years post-graduate clinical experience in MSK

Further Information

How will we contact you?

• All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails.
• As we often have many applicants for jobs at Provide, we regret that we will only be able to contact those external applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Internal candidates who are unsuccessful can seek feedback from the recruiting manager.
• If you wish to contact the Recruitment Team, please do this via provide.recruitment1@nhs.net
• If you wish to contact the Recruiting Manager about the vacancy/role or for feedback after interview, their details are provided within the advert.

Checking progress on your application?

To check progress on your application, please log into your TRAC account. We aim to keep you updated on the status of your application as soon as we can.

Closing Date

Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

Professional UK clinical registration required for the role?

If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.

COVID-19 Vaccination

Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination.

We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.

Anti Fraud

Our staff have been trained in \’Anti-Fraud\’ and will use technology to examine identity/immigration documents.

Disability

If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or provide.recruitment1@nhs.net.

Work Trials

Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.

We are committed to equal opportunities, flexible working practices and the National Living Wage.

Successful Applicant

You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators.

The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations. #J-18808-Ljbffr