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- Tasks: Manage appointments and referrals, ensuring smooth communication between services and customers.
- Company: Join a dedicated team in the Care Co-ordination Centre, part of the NHS.
- Benefits: Enjoy NHS pension, equal opportunities, and comprehensive training.
- Other info: Great opportunity for career growth in a dynamic healthcare setting.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: NVQ Level 3 or equivalent experience, with strong communication and organisational skills.
The predicted salary is between 23900 - 25600 £ per year.
The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers’ needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The team manages the needs of customers by maintaining standardised processes across all services. This includes managing the booking, cancellation and re-scheduling of appointments for Provide services, managing referrals into Provide services, ensuring that the ‘Referral to Treatment’ procedure is adhered to and ensuring a seamless flow of information between Provide services and customers.
Responsibilities
- Managing the booking, cancellation and re-scheduling of appointments for Provide services
- Managing referrals into Provide services
- Ensuring that the ‘Referral to Treatment’ procedure is adhered to and ensuring a seamless flow of information between Provide services and customers
Qualifications
Essential Criteria
- NVQ Level 3 or equivalent work related experience
- Proven track record of engagement with people in a customer focused environment
- Well organised and ability to prioritise workload
- Excellent communication skills both written and verbal
- Able to work under pressure and in target driven environment
Desirable Criteria
- Health and Social Care Qualification
- Excellent knowledge of the local community
- Demonstrable knowledge of a range of Provide services and how best to access them
- An understanding of confidentiality
Benefits
- Eligible for NHS Pension
- Equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills
Care Navigator in Essex employer: Provide Community
Contact Detail:
Provide Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Essex
✨Tip Number 1
Get to know the company! Research the Care Co-ordination Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 3
Showcase your organisational skills! Be ready to discuss how you've managed workloads in the past, especially under pressure. Use specific examples to demonstrate your ability to prioritise tasks effectively.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets the attention it deserves and shows your enthusiasm for the role.
We think you need these skills to ace Care Navigator in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Care Navigator role. We want to see how you can manage bookings and referrals effectively, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love a well-presented application!
Highlight Your Organisational Skills: Being organised is crucial for a Care Navigator. In your application, share examples of how you've successfully managed workloads or prioritised tasks in previous roles. We want to know how you keep everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our team. Let’s get your application in!
How to prepare for a job interview at Provide Community
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Care Navigator. Familiarise yourself with managing bookings, referrals, and the 'Referral to Treatment' procedure. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you’ve dealt with customer queries or worked as part of a team, and be ready to share those stories.
✨Demonstrate Your Organisational Skills
Being well-organised is crucial for a Care Navigator. Come prepared with examples of how you prioritise your workload and manage your time effectively, especially under pressure. This will highlight your ability to handle the demands of the job.
✨Familiarise Yourself with SystmOne
If you have experience with SystmOne or similar IT systems, make sure to mention it during the interview. If not, do a bit of research on it beforehand. Showing that you’re proactive about learning new systems can set you apart from other candidates.