Technology Support Analyst in Colchester

We are looking for a Technology Support Analyst, who will provide a single point of contact for all stakeholders in relation to Clinical and Rostering system issues and incidents for the Provide Group of Companies. The post will provide exceptional standards of support to all customers and support a variety of products, services and platforms. This will be achieved by action in a proactive manner and the applicant will ensure that all performance targets are adhered to. Resolutions should be provided in an effective and timely manner working to ITIL based frameworks. The post will provide advice and training for staff, in addition, the Technology Support Analyst will give technical assistance with System projects and be involved in testing and deployment of new functionalities.

Main duties of the job:

• Creating and assisting users with template design.
• Making agreed updates to clinical systems configuration, under the guidance of a senior member of the team.
• Expert knowledge of national coding structures such as SNOMED or Read Code.
• Delivering training to end users.
• Expert knowledge of SystmOne or other similar systems.
• Configuration support to users of the organisations rostering system.
• Training of end users on the rostering system.
• Troubleshooting rostering problems.

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks. We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Detailed Job Description And Main Responsibilities:

Please see the attached job description for the role.

Person specification:

Essential criteria:

• Proven and demonstrated technical expertise.
• Demonstrated delivery of excellent customer experience.

Desirable criteria:

• Industry Knowledge.
• Working within an IT Support Team.

All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails.

As we often have many applicants for jobs at Provide, we regret that we will only be able to contact those external applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Internal candidates who are unsuccessful can seek feedback from the recruiting manager.

If you wish to contact the Recruitment Team, please do this via the provided contact details.

To check progress on your application, please log into your TRAC account. We aim to keep you updated on the status of your application as soon as we can.

Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.

Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination. We recognise taking the vaccine provides the best defence against COVID-19 for our patients, service users, customers, fellow colleagues, and their families.

Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team.

Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.

We are committed to equal opportunities, flexible working practices and the National Living Wage.

You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators. The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.