Main area Care Coordination Centre Grade Band 4 Contract Fixed term: 8 months (end date of contract 14.06.2027) Hours Full time - 37.5 hours per week (Monday - Friday - Shifts between 08:00 and 18:00) Job ref 828-PROVIDE4303
Employer Provide CIC Employer type NHS Site Provide HQ Town Colchester Salary £28,392 - £31,157 N/A Salary period Yearly Closing 02/10/2026 23:59
Job Overview
To lead the day-to-day operations of the Care Coordination Centre, ensuring safe, efficient, and high-quality coordination of patient pathways across community, primary care, acute, mental health, and voluntary sector services. The Band 4 Team Lead provides first-line leadership, supervises staff, manages workflow, oversees operational performance, and acts as the central escalation point for complex coordination issues.
Main duties of the job
Provide daily leadership to CCC coordinators and Navigator ensuring smooth running of the single point of access.Provide daily leadership to CCC coordinators and Navigator ensuring smooth running of the single point of access.
- Allocate work, collaborates across the service in developing staff rotas and making best use of available resources, ensuring adequate staffing levels.
Deliver supervision, coaching, and competency development for Band 2–3 staff.
Conduct 1:1s, support appraisals, and contribute to performance management.
Support induction and training of new staff, including systems and SOPs.
- Manages sickness absence with the support of the HR department and consider ways to minimise work absence
Act as the escalation point for complex cases requiring multi-agency coordination.
Ensure CCC staff follow SOPs, failsafe pathways, and information governance requirements
Oversee accurate and timely data entry across CCC systems.
Working for our organisation
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A Highly Respected, Award Winning Health And Social Care Provider. We Expect Our Staff To Demonstrate And Uphold Our Values At All Times
Vision
Transforming Lives
Values
Care, Innovation and Compassion
Mission
An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men's Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Detailed Job Description And Main Responsibilities
Please see the attached Job Description and person specification for additional information and refer to the main duties of the job and the job advert for an overview.
Person specification
Strong organisational skills and ability to manage competing priorities
Essential criteria
- Experience
Experience in care coordination, navigation, or community/primary care operational roles
Essential criteria
- Experience
Closing Date
Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.
Professional UK clinical registration required for the role?
If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.
COVID-19 Vaccination
Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination.
We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.
Anti Fraud
Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.
Disability
If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or provide.recruitment1@nhs.net.
Work Trials
Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.
We are committed to equal opportunities, flexible working practices and the National Living Wage.
Successful Applicant
You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators.
The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.
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Team Lead in Colchester employer: Provide Community
Provide CIC in Braintree is an exceptional employer that prioritises the well-being and professional development of its staff. With a supportive work culture, opportunities for continuous learning, and the benefits of NHS Pension, employees are empowered to make a meaningful impact in the community while enjoying a fulfilling career. Join us in making a difference in patient care within a collaborative and dynamic environment.
