Project & Administrative Support Coordinator in Colchester

To provide administrative, project coordination, customer support, documentation, and compliance support across digital products and client services.

The postholder will assist with the day-to-day running of support processes including triaging and responding to support calls, maintaining documentation and trackers, responding to routine client queries when needed, monitoring outstanding actions, and help keeping projects and operational activities organised and up to date.

The role is primarily a support role and does not carry responsibility for project management, technical decision-making or ownership of complex customer issues, which should be escalated to the appropriate colleague.

• Maintain and update user guides, process guides, functionality records, change logs, and other system documentation.
• Support the administration of customer support processes, including monitoring inboxes, logging queries, updating tickets, responding to routine requests, and escalating issues where required.
• Maintain project trackers, action logs, task lists, and progress updates across digital and product workstreams.
• Provide meeting and administrative support, including arranging meetings, preparing agendas, taking notes, recording actions, and circulating updates.
• Support Information Governance, compliance, mandatory training, business continuity, and assurance-related administration.
• Maintain accurate records, shared folders, document libraries, trackers, logs, and filing systems in line with data protection, confidentiality, and Information Governance requirements.
• Prepare simple reports, summaries, updates, and administrative documents to support project, product, governance, and operational activity.
• Undertake other reasonable duties appropriate to the nature and grade of the role, provided the postholder is trained and qualified to perform them.

Provide is a Community Interest Company (social enterprise).

We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality.

Provide is owned by its employees and has primarily social objectives.

Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A Highly Respected, Award Winning Health And Social Care Provider. We Expect Our Staff To Demonstrate And Uphold Our Values At All Times

• Vision: Transforming Lives
• Values: Care, Innovation and Compassion

Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

We welcome applicants from underrepresented groups.

Eligible for NHS Pension

For further details / informal visits contact: Name: Arman Quddus Job title: Product and Innovation Manager Email address: arman. quddus@nhs. net Telephone number: 07580913307

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