At a Glance
- Tasks: Manage patient referrals and appointments while ensuring top-notch communication.
- Company: Join Provide Wellbeing Ltd, a supportive and inclusive workplace.
- Benefits: Enjoy a competitive salary, full-time hours, and a permanent position.
- Other info: Great opportunity for career growth in a dynamic healthcare environment.
- Why this job: Make a real difference in patient care and support your community.
- Qualifications: Strong admin skills, IT proficiency, and a friendly phone manner required.
The predicted salary is between 29207 - 29207 £ per year.
Job Overview
Main area: Business Support Officer
Grade: £29,207.95 per annum, permanent, full‑time (37.5 hours per week) with Provide Wellbeing Ltd.
Location: Colchester.
Responsibilities
- End‑to‑end processing of patient referrals and appointments from multiple sources, meeting key performance indicators.
- Maintain patient communication and correspondence, managing responses to patient requests in liaison with clinical team and management.
- Utilise key systems and reports to manage patient waiting times and backend processing, providing insight into patient demand to ensure KPI adherence.
- Support management with induction of new employees, contractors, and temporary staff.
- Ensure administration, reception and clinical environments are clean, organised and tidy, reflecting company brand and values; report maintenance issues to management.
Qualifications
Essential Criteria
- Professional and courteous telephone manner when speaking with the public and clinical teams.
- Previous experience in business administration with an operational background.
- Advanced key‑boarding skills.
- Competent IT skills – Microsoft Office including Outlook.
- Ability to organise and plan own workload effectively.
Desirable Criteria
- Experience with patient‑based systems such as SystmOne.
- Background knowledge in neurodevelopmental services.
- Experience in business administration with good customer service skills.
EEO Statement
Provide Wellbeing are committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Patient Referrals & Admin Specialist in Colchester employer: Provide Community
Provide Wellbeing Ltd. is an exceptional employer located in Colchester, offering a supportive work culture that prioritises employee wellbeing and professional growth. With a commitment to diversity and inclusion, the company provides comprehensive training and development opportunities, ensuring that every team member can thrive in their role while contributing to meaningful patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Referrals & Admin Specialist in Colchester
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in patient referrals or admin roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient administration. We recommend role-playing with a friend to boost your confidence and refine your answers. Remember, showing your communication skills is key!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and helps keep you on their radar.
✨Tip Number 4
Apply through our website for the best chance of landing that Patient Referrals & Admin Specialist role. We love seeing applications directly from candidates who are eager to join our team!
We think you need these skills to ace Patient Referrals & Admin Specialist in Colchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in business administration and patient referrals. We want to see how your skills match the job description, so don’t be shy about showcasing your operational background!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Patient Referrals & Admin Specialist role. Share specific examples of how you've managed patient communication or improved processes in previous roles.
Show Off Your IT Skills:Since the role requires competent IT skills, make sure to mention your proficiency with Microsoft Office and any experience with patient-based systems like SystmOne. We love seeing candidates who are tech-savvy and can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Provide Wellbeing!
How to prepare for a job interview at Provide Community
✨Know Your Stuff
Make sure you understand the ins and outs of patient referrals and admin processes. Brush up on any relevant systems like SystmOne, as well as the key performance indicators mentioned in the job description. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Show Off Your Communication Skills
Since you'll be dealing with patients and clinical teams, practice your professional and courteous telephone manner. You might even want to role-play some common scenarios with a friend to get comfortable. This will help you demonstrate your ability to handle communication effectively during the interview.
✨Organise Your Thoughts
Prepare examples from your previous experience that highlight your organisational skills and ability to manage workloads. Think about times when you’ve successfully juggled multiple tasks or improved processes. This will give you concrete stories to share that align with what they’re looking for.
✨Be Ready to Discuss Teamwork
Since you'll be supporting management and working with new employees, be prepared to talk about your experience in team settings. Share how you've contributed to a positive work environment and helped onboard new staff. This shows that you value collaboration and can fit into their company culture.
