EWS Senior Care Navigator / SPA Team Lead in Colchester

The role provides leadership and supervision for the EWS Wellbeing & Community Navigation team, ensuring high-quality service delivery, safeguarding compliance, and achievement of performance targets. It includes staff management, training and development, rota and absence management, oversight of complex cases, and accurate use of digital systems while supporting young people and vulnerable adults.

Main duties of the job include:

• Provide daily supervision and guidance to EWS Wellbeing & Community Navigators and support staff, addressing operational queries as required.
• Offer support with complex cases and undertake client navigation when necessary.
• Monitor the quality of work to ensure performance targets and service standards are consistently met.
• Support the EWS SPA Manager in the overall coordination and delivery of the service.

Training and Development:

• Deliver induction and training for new team members alongside EWS Systems & Training Facilitator.
• Conduct annual appraisals and performance reviews in line with organisational policy.
• Support staff in developing personal development plans that reflect their job roles and career aspirations.

Management:

• Manage sickness absence in collaboration with the HR department, taking proactive steps to minimise absenteeism.
• Develop and maintain effective staff rotas to ensure optimal use of resources.
• Approve and sign off travel expenses and agency timesheets in accordance with organisational procedures.
• Assist with the monitoring and reporting of performance metrics and service outcomes.

Regulated Activity:

The role involves supporting individuals, including young people and vulnerable adults, through the Single Point of Access on an unsupervised basis. This may include instructing, assessing, providing advice and/or guidance on well-being, and requires full adherence to safeguarding and regulatory requirements. Ensure all interactions comply with relevant policies, procedures, and professional standards.

System Usage and Record-Keeping:

Accurately record and manage client information using systems such as SystmOne and Priority Digital Health. Ensure all data is kept confidential and complies with information governance standards.

General Duties:

Undertake any other duties delegated by the Team Manager or deemed appropriate to the role. Carry out any other functions commensurate with the post holder’s competencies and responsibilities.

Person specification:

Qualifications

• Relevant Foundation degree or professional equivalent
• Relevant Diploma plus relevant experience in health improvement and/or community development
• Making Every Contact Count training or willingness to undertake it

Knowledge and Experience

• Evidence of working in public health area
• Clear understanding of social pressuring
• Clear and demonstrable understanding of health inequalities and the main issues of health affecting the local community
• Experience in supervising a team
• Experience in data collection

Further Information:

All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails. As we often have many applicants for jobs at Provide, we regret that we will only be able to contact those external applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Internal candidates who are unsuccessful can seek feedback from the recruiting manager.

If you wish to contact the Recruitment Team, please do this via provide.recruitment1@nhs.net. If you wish to contact the Recruiting Manager about the vacancy/role or for feedback after interview, their details are provided within the advert.

Closing Date: Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

Professional UK clinical registration required for the role? If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.

COVID-19 Vaccination: Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination. We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.

Disability: If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or provide.recruitment1@nhs.net.

Work Trials: Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.

Successful Applicant: You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators. The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.