At a Glance
- Tasks: Manage patient referrals and appointments while ensuring top-notch communication.
- Company: Join Provide Wellbeing Ltd, a supportive and inclusive workplace.
- Benefits: Enjoy a competitive salary, full-time hours, and a welcoming team environment.
- Other info: We value diversity and encourage all backgrounds to apply.
- Why this job: Make a difference in patient care while developing your administrative skills.
- Qualifications: Experience in business administration and strong IT skills are essential.
The predicted salary is between 29207 - 29207 £ per year.
Main area: Business Support Officer
Grade: £29,207.95 per annum, permanent, full-time (37.5 hours per week) with Provide Wellbeing Ltd.
Location: Colchester.
Responsibilities:
- End-to-end processing of patient referrals and appointments from multiple sources, meeting key performance indicators.
- Maintain patient communication and correspondence, managing responses to patient requests in liaison with clinical team and management.
- Utilise key systems and reports to manage patient waiting times and backend processing, providing insight into patient demand to ensure KPI adherence.
- Support management with induction of new employees, contractors, and temporary staff.
- Ensure administration, reception and clinical environments are clean, organised and tidy, reflecting company brand and values; report maintenance issues to management.
Qualifications:
Essential Criteria:
- Professional and courteous telephone manner when speaking with the public and clinical teams.
- Previous experience in business administration with an operational background.
- Advanced key‑boarding skills.
- Competent IT skills – Microsoft Office including Outlook.
- Ability to organise and plan own workload effectively.
Desirable Criteria:
- Experience with patient‑based systems such as SystmOne.
- Background knowledge in neurodevelopmental services.
- Experience in business administration with good customer service skills.
Provide Wellbeing are committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Business Support Officer in Colchester employer: Provide Community
Provide Wellbeing Ltd. is an exceptional employer located in Colchester, offering a supportive work culture that prioritises employee wellbeing and professional growth. With a commitment to diversity and inclusion, the company provides ample opportunities for career advancement while ensuring a clean and organised environment that reflects its core values. Employees benefit from a permanent, full-time position with competitive pay and the chance to make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer in Colchester
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Provide Wellbeing Ltd. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us how you align with their mission and how your skills can help them meet their KPIs. Confidence is key!
✨Tip Number 3
Practice your communication skills. Since you'll be dealing with patients and clinical teams, being articulate and professional is crucial. Try mock interviews with friends or family to polish your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Business Support Officer in Colchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Support Officer role. Highlight your previous experience in business administration and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since you'll be dealing with patient communication, it's crucial to showcase your professional and courteous telephone manner. Use examples in your application that demonstrate your ability to handle inquiries effectively and maintain a positive rapport.
Highlight IT Proficiency:We love tech-savvy candidates! Make sure to mention your advanced keyboarding skills and your competence with Microsoft Office, especially Outlook. If you've worked with patient-based systems like SystmOne, don't forget to include that too!
Organise Your Application:Just like you'd organise your workload, ensure your application is neat and easy to read. A well-structured application reflects your ability to plan and manage tasks effectively. Remember, we encourage you to apply through our website for a smoother process!
How to prepare for a job interview at Provide Community
✨Know Your Stuff
Make sure you understand the role of a Business Support Officer inside out. Familiarise yourself with patient referral processes and key performance indicators. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since you'll be dealing with patients and clinical teams, practice your telephone manner. Consider doing mock calls with a friend to refine your approach. Being professional and courteous is key, so make sure you can demonstrate this during the interview.
✨Get Tech-Savvy
Brush up on your IT skills, especially Microsoft Office and any patient-based systems like SystmOne if you have experience. Be ready to discuss how you've used these tools in previous roles to manage workloads and improve efficiency.
✨Organise Your Thoughts
Prepare examples of how you've effectively organised and planned your workload in past jobs. Think about specific situations where you met deadlines or improved processes, as this will highlight your ability to manage tasks in a busy environment.
