Navigation Hub Support Worker Lead in Chelmsford

Main area Sexual Health Grade NHS AfC: Band 4 Contract Secondment: 9 months (Minimum) Hours Full time - 37.5 hours per week (The usual shift pattern is 08:00 to 16:00 or 12:00 to 20:00, Monday to Friday, with participation in a Saturday rota (usually 08:00 to 13:00). Additional variations may be required to meet service needs.)

Employer Provide CIC Employer type NHS Site Kestrel House, Chelmsford. Home working available by management agreement, subject to service and operational needs. Town Chelmsford Salary £28,392 - £31,157 pro rata Salary period Yearly Closing 17/11/2026 23:59

Job Overview

The Navigation Hub is the central point of access for the Essex Sexual Health Service, supporting patients, healthcare professionals and partner organisations to access the right service at the right time. The team manages referrals and enquiries, coordinates appointments, provides information and signposting, and supports patient pathways across the service.

An opportunity has arisen for a Band 4 Support Worker Lead within the Navigation Hub. The post holder will play a key role in supporting the day-to-day operation of the service, providing guidance and support to colleagues, coordinating workflows and helping to ensure a high-quality, responsive service for patients and professionals.

Working closely with clinical and operational colleagues, you will contribute to staff development, quality improvement and operational performance, supporting the continued delivery of safe, effective and patient-centred care. This role offers an excellent opportunity to develop leadership experience and make a meaningful contribution to the Navigation Hub and wider service

Main duties of the job

• Provide day-to-day leadership, guidance and support to Navigation Hub Support Workers, promoting high standards of performance, professionalism and patient care.
• Coordinate and oversee team workflows to ensure referrals, enquiries, appointments and patient pathways are managed effectively and in line with service standards.
• Support the delivery of a high-quality navigation service, ensuring patients, healthcare professionals and partner organisations receive timely and appropriate access to services.
• Monitor workloads and service performance, identifying pressures and supporting the effective allocation of resources to meet service demand.
• Support the induction, training and ongoing development of team members, acting as a role model and source of expertise within the team.
• Maintain accurate records and utilise electronic patient record systems in accordance with organisational policies, procedures and information governance requirements.
• Work collaboratively with clinical and operational colleagues to support the delivery of safe, effective and patient-centred services.
• Escalate operational issues, risks and concerns appropriately, contributing to the smooth and effective running of the Navigation Hub.
• Undertake delegated supervisory responsibilities and support the wider leadership team in achieving service objectives and performance targets.

Working for our organisation

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A Highly Respected, Award Winning Health And Social Care Provider. We Expect Our Colleagues To Demonstrate And Uphold Our Values At All Times

Vision

Transforming Lives

Values

Care, Innovation and Compassion

Mission

An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men’s Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Detailed Job Description And Main Responsibilities

The post holder will support the operational management of the Navigation Hub, ensuring processes and systems are used effectively to deliver a responsive and efficient service. They will provide day-to-day support to Support Workers, acting as a point of reference for queries, promoting consistent ways of working and supporting the achievement of service objectives.

The role will involve monitoring service activity, identifying areas of concern and supporting the implementation of actions to improve performance, patient experience and service effectiveness. The post holder will contribute to the development and review of operational processes, supporting continuous improvement and ensuring compliance with organisational policies and procedures.

Working closely with clinical and operational colleagues, the post holder will support the coordination of service delivery across multiple pathways, ensuring information is communicated effectively and priorities are managed appropriately. They will demonstrate a thorough understanding of service processes and provide advice and guidance to team members within their scope of responsibility.

The post holder will support the induction and development of new and existing staff, contributing to training delivery, competency development and the sharing of best practice. They will assist in maintaining a positive team culture, encouraging collaboration, accountability and a patient-focused approach to service delivery.

The role requires the ability to manage competing priorities, respond to changing service demands and exercise judgement within established procedures, escalating issues appropriately where required. The post holder will be expected to contribute positively to service development and support the delivery of organisational and departmental objectives.

Person specification

Shortlisting

• NVQ Level 4 or equivalent experience.
• Customer service experience.
• Experience of database systems.
• Professional attitude.
• Ability to work calmly under pressure.
• Proven ability to liaise with staff at all levels.
• Excellent interpersonal skills.
• High level of confidentiality, discretion and tact

• Ability to support training and development of staff
• Experience of service improvement activities

• Experience of developing and implementing administrative systems.
• Positive interest in integrated sexual health services.
• Excellent organisational skills.
• Ability to work autonomously and coordinate workload.

• Knowledge of sexual health services and patient pathways
• Understanding of NHS systems and processes.

Closing Date

Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

Professional UK clinical registration required for the role?

If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.

COVID-19 Vaccination

Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination. We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.

Anti Fraud

Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

Disability

If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or provide.recruitment1@nhs.net.

Work Trials

Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.

Successful Applicant

You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators. The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.