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- Tasks: Coordinate care by managing appointments and responding to customer queries.
- Company: Join a community-focused NHS social enterprise making a real difference.
- Benefits: Enjoy a competitive salary, NHS pension, and opportunities for professional growth.
- Why this job: Be the first point of contact, helping patients and making an impact in healthcare.
- Qualifications: 5 GCSEs or equivalent experience; strong communication and IT skills required.
- Other info: Flexible working practices and commitment to diversity and inclusion.
The predicted salary is between 20400 - 27400 £ per year.
The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers’ needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The CCC team also manages the needs of customers by maintaining standardised processes across all services.
Main duties of the job include:
- Managing the booking, cancellation and re-scheduling of appointments for Provide services.
- Managing referrals into Provide services.
- Ensuring that the ‘Referral to Treatment’ procedure is adhered to ensuring a seamless flow of information between Provide services and customers.
- Providing advice and signposting customers to other appropriate services that may help them.
- Dealing effectively with first point of contact and non-clinical queries and providing routine information orally, in writing and/or electronically including via the telephone (internal and external) to and from patients, other employees, managers and possibly members of the public.
- Providing administrative support and assistance to a team, a service and/or a supervisor/team leader/manager.
- Updating and maintaining databases and use of IT systems, including SystmOne.
- Working as an effective member of the team to deliver the service.
- Communication with patients, relatives and advocates.
- To work on any other projects or other work in the department as requested by the team leader/manager.
- To participate in the achievement of KPI’s for the team.
- To cover reception area on a rota as and when requested.
- Any other tasks as required that are commensurate with the role.
Person specification:
Qualifications:
- Essential criteria: 5 GCSE’s, or equivalent qualification, or equivalent work experience.
- Desirable criteria: Previous experience in contact centre job role; Previous experience of working in a health service related environment; Competent use of System One.
Skills:
- Essential criteria: Demonstrable effective communication skills; Customer service skills; Competent use of Microsoft Office – e.g. Word, Excel and Outlook.
Further Information:
All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails. As we often have many applicants for jobs at Provide, we regret that we will only be able to contact those external applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Internal candidates who are unsuccessful can seek feedback from the recruiting manager.
If you wish to contact the Recruitment Team, please do this via provide.recruitment1@nhs.net. If you wish to contact the Recruiting Manager about the vacancy/role or for feedback after interview, their details are provided within the advert.
Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.
Successful Applicant: You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators. The information that you provide will be treated confidentially.
Care Coordinator employer: Provide Community
Contact Detail:
Provide Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator
✨Tip Number 1
Get to know the company! Research Provide CIC and understand their values, mission, and the services they offer. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Care Coordinator, you'll be the first point of contact for patients and other stakeholders. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle queries effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local health and social care events. Building relationships can give you insider knowledge about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining Provide CIC. Don’t forget to follow up if you haven’t heard back within a couple of weeks!
We think you need these skills to ace Care Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Care Coordinator role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your effective communication skills in your written application. Whether it's through clear language or structured formatting, let us see how you can convey information effectively.
Highlight Relevant Experience: If you've got experience in administrative roles or customer service, make it shine! Share specific examples of how you've handled similar tasks or challenges, especially in a health service environment, as it will resonate with us.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get a lot of interest, so get your application in through our website as soon as you can!
How to prepare for a job interview at Provide Community
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Coordinator role. Familiarise yourself with the job description and the key responsibilities, such as managing appointments and handling patient queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Care Coordinator, effective communication is crucial. Prepare examples of how you've successfully communicated with patients or colleagues in the past. Whether it's resolving a query or providing information, demonstrating your ability to communicate clearly will impress the interviewers.
✨Highlight Your Customer Service Experience
Since this role involves dealing with customers and patients, be ready to discuss your previous customer service experience. Share specific instances where you went above and beyond to assist someone, as this aligns with the values of care and compassion that the organisation upholds.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by the Care Coordination Centre, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.