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- Tasks: Lead the Business Support Team, ensuring efficient admin and clinical support.
- Company: Join Provide, a social enterprise dedicated to transforming lives through community health services.
- Benefits: Enjoy a competitive salary, employee ownership, and a focus on community impact.
- Why this job: Be part of a mission-driven team that values care, innovation, and compassion.
- Qualifications: 3+ years in admin roles; leadership experience preferred.
- Other info: Flexible working hours and opportunities for professional development.
The predicted salary is between 30000 - 34000 £ per year.
The Business Support Team Leader will apply expert knowledge of administrative procedures to provide supervision and leadership in the delivery of a high quality, effective, timely and efficient service for both the administrative and clinical teams, with a focus on delivering a positive patient experience, and excellent customer service.
Main duties of the job:
- To take overall responsibility for the coordination and prioritisation of workload for the administrative function of the Business Support Team.
- Ensure that project and administrative support is provided to the services via the Business Support Team.
- Responsible for the Line Management of the Business Support Officers, this includes PDRs, performance management, development, attendance management, disciplinary and grievance.
- To mentor, support and develop staff, overseeing any staff induction and training.
- To lead on, review and establish administrative processes that supports the Business Support team and allow the achievement of Provides Wellbeing strategic objectives.
- Respond to ad-hoc requests made by the Provide Wellbeing management team in support of business growth.
Working for our organisation:
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Detailed Job Description And Main Responsibilities:
- Responsible for the Line Management of the Business Support Officers, this includes PDRs, performance management, development, attendance management, disciplinary and grievance.
- Experience of co-ordination of multiple activities to support the delivery of services.
- Experience of working within a team and providing support to more than one person.
- Minimum of 3 years’ experience in an administrative role and working within a fast-paced organisation.
Person specification:
- Essential criteria: Previous experience in a similar role.
- Desirable criteria: Knowledge of operational team activity that supports health / surgical services.
Experience and qualification:
- Essential criteria: Experience in the development and performance management of employees.
- Desirable criteria: Project Management Qualification or experience.
Further Information:
All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails. As we often have many applicants for jobs at Provide Wellbeing, we regret that we will only be able to contact those applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.
If you wish to contact the HR Services Team, please do this via the provided contact details. If you wish to contact the Recruiting Manager about the vacancy/role or feedback, their details are provided in the advert.
Closing Date: Provide Wellbeing Ltd reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.
COVID-19 Vaccination: We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.
Anti Fraud: Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.
Disability: If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661.
Successful Applicant: You will be required to bring all your documentation to your interview to the recruiting manager and again at your pre-employment appointment to Human Resources Department. The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide Wellbeing Ltd may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.
Business Support Team Leader employer: Provide Community
Contact Detail:
Provide Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Team Leader
✨Tip Number 1
Familiarise yourself with the specific administrative procedures and processes used in healthcare settings. Understanding how these systems work will help you demonstrate your expertise during interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss how you mentored and developed staff, as this is a key responsibility for the Business Support Team Leader.
✨Tip Number 3
Research Provide Wellbeing's mission and values thoroughly. Be prepared to explain how your personal values align with theirs, particularly around care, innovation, and compassion, as this will show your commitment to their goals.
✨Tip Number 4
Network with current or former employees of Provide Wellbeing if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Business Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly any leadership or management responsibilities. Emphasise your ability to coordinate multiple activities and support teams effectively.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and the values of Provide Wellbeing. Mention specific examples from your past experience that demonstrate your skills in performance management and team development.
Highlight Relevant Experience: Clearly outline your previous experience in similar roles, especially any work within health or social care settings. If you have project management qualifications or experience, be sure to include this as well.
Follow Application Instructions: Carefully read the application instructions provided in the job listing. Ensure you submit all required documents and check that your contact details are up to date, as communication will primarily be via email or text.
How to prepare for a job interview at Provide Community
✨Showcase Your Leadership Skills
As a Business Support Team Leader, you'll be responsible for managing a team. Be prepared to discuss your previous leadership experiences, how you've mentored others, and any specific strategies you've used to improve team performance.
✨Demonstrate Your Administrative Expertise
Highlight your knowledge of administrative procedures and how you've successfully coordinated multiple activities in past roles. Be ready to provide examples of how you've improved efficiency or quality in administrative tasks.
✨Align with Company Values
Familiarise yourself with Provide Wellbeing's vision and values: Care, Innovation, and Compassion. During the interview, express how your personal values align with theirs and how you can contribute to their mission of transforming lives.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare for scenarios related to performance management, handling grievances, or responding to ad-hoc requests, and think through how you would approach these situations.
