Senior Administrator in Braintree

We are seeking an experienced and highly organised Senior Administrator to join our Community Therapy Team on a 6-month fixed term contract, covering maternity leave. The Community Therapy Service is a tailored rehabilitation service that comprises of Physiotherapists, Occupational Therapists, Therapy Assistants and Therapy Assistant Practitioners. We offer assessment, advice and rehabilitation to people who have a health-related illness, injury or long term condition to help recover their health, cope with chronic conditions and slow the progress of degenerative disease.

The administrator will work alongside therapy staff to ensure a smooth patient journey across the service and its associated services and support with the administrative functions related to the roles and responsibilities of the teams.

Main duties of the job:

• Provide comprehensive administrative support for the Community Therapy Team and associated services and have specialist knowledge of these clinical services.
• Ensure a high quality, friendly and efficient frontline service to patients and staff.
• Collect information over the telephone from patients referred to the service to support the triage process.
• Book, cancel, reschedule appointments and ensure appointments are utilised to maximum capacity.
• Monitor and chase patient equipment orders and inform staff of delivery times to enable follow-up visits to take place in a timely way.
• Answering queries, progress chasing, task related problem solving and resolving issues for clinical staff or patients and providing non-clinical advice or information to others.

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A Highly Respected, Award Winning Health And Social Care Provider. We Expect Our Staff To Demonstrate And Uphold Our Values At All Times: Vision: Transforming Lives. Values: Care, Innovation and Compassion. Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men’s Networks. We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Person specification:

Qualifications: RSA3 or NVQ level 3 in Business Administration or equivalent work related experience.

Experience: Experience of working with public and have an understanding of customer service and how to implement effectively. Desirable criteria: Experience of working in a health / social care setting.

Skills: Competent IT skills - Microsoft Outlook including Outlook. Desirable criteria: Experience of working with Systm One.

Circumstances: Ability to travel between Provide bases.

Skills: Excellent interpersonal and communication skills, oral, verbal, written and electronic.

All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails.

As we often have many applicants for jobs at Provide, we regret that we will only be able to contact those external applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Internal candidates who are unsuccessful can seek feedback from the recruiting manager.

If you wish to contact the Recruitment Team, please do this via the provided contact details.

Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.

Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination. We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.

Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team.

Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.

We are committed to equal opportunities, flexible working practices and the National Living Wage.

You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators. The information that you provide will be treated confidentially.