At a Glance
- Tasks: Provide a welcoming front-of-house service and manage patient enquiries across multiple clinics.
- Company: Join a dedicated sexual health service making a difference in the community.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal growth.
- Other info: Opportunity to work across various locations and gain valuable experience.
- Why this job: Be the friendly face that helps patients navigate their healthcare journey.
- Qualifications: Organised, professional, and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an organised, professional and friendly individual to join our sexual health service as a Clinic Support Administrator. The role provides a welcoming front‑of‑house service and manages patient enquiries across multiple clinic locations.
Main Duties of the Job
- Deliver a professional and welcoming front‑of‑house service to patients and visitors.
- Act as the first point of contact via telephone, email and in person.
- Manage incoming calls and a centralised generic mailbox, ensuring timely response and appropriate escalation.
- Process referrals, bookings and patient registrations using the electronic patient record system.
- Provide accurate information and refer patients to the most appropriate clinic within the network.
- Arrange interpreting or communication support where required.
- Support patient flow within clinics, including routine observations (height, weight, blood pressure) and urine sample collection, following training.
- Act as a chaperone for clinical consultations and examinations in line with policy.
- Communicate results verbally when directed by a clinician.
- Maintain reception, waiting and operational areas to agreed cleanliness and tidiness standards.
- Follow infection prevention and cleaning protocols and report estates or environmental issues promptly.
- Monitor and maintain stock levels, including ordering stationary and supplies.
- Manage incoming and outgoing post, including Royal Mail click and drop processes and the condom‑by‑post scheme.
- Support medication collections in line with service procedures.
- Attend the Saturday rota and be available for evening work up to 8 pm as part of contracted hours.
- Work flexibly across Ipswich and Bury St Edmunds, travelling independently between sites.
Clinical Support Administrator in Suffolk employer: Provide CIC
Join our dedicated team as a Clinical Support Administrator, where you will play a vital role in delivering exceptional patient care within our sexual health service. We pride ourselves on fostering a supportive and inclusive work culture that values professional development, offering opportunities for growth and training across our Ipswich and Bury St Edmunds locations. With a focus on teamwork and patient satisfaction, we ensure a rewarding environment for all employees, making us an excellent employer for those seeking meaningful and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Support Administrator in Suffolk
✨Tip Number 1
Make sure you research the clinic's values and services before your interview. We want to see that you understand our mission and can connect with our patients on a personal level.
✨Tip Number 2
Practice your communication skills! As a Clinic Support Administrator, you'll be the first point of contact for patients. We recommend role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Dress professionally but comfortably for your interview. We want you to feel at ease while still looking the part, as you'll be representing our friendly front-of-house service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team.
We think you need these skills to ace Clinical Support Administrator in Suffolk
Some tips for your application 🫡
Show Your Organisational Skills:As a Clinic Support Administrator, being organised is key! Make sure to highlight any experience you have in managing multiple tasks or handling enquiries efficiently. We want to see how you can keep things running smoothly!
Be Professional and Friendly:Since you'll be the first point of contact for patients, it's important to convey your friendly and professional nature. Use a warm tone in your application and share examples of how you've provided excellent customer service in the past.
Tailor Your Application:Take the time to tailor your application to the job description. Mention specific duties from the role that resonate with your experience. We love seeing candidates who take the extra step to connect their skills with what we’re looking for!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your application in!
How to prepare for a job interview at Provide CIC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinical Support Administrator. Familiarise yourself with the key duties like managing patient enquiries and processing referrals. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As the first point of contact for patients, strong communication skills are essential. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with handling different scenarios, especially those involving patient interactions.
✨Showcase Your Organisational Skills
Being organised is crucial for this role. Prepare examples from your past experiences where you've successfully managed multiple tasks or handled busy situations. Highlight how you prioritised tasks and maintained a tidy workspace, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle situations like a difficult patient or a sudden influx of enquiries. Having a few structured responses ready will help you feel more confident and prepared during the interview.
