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- Tasks: Manage appointments and referrals while ensuring smooth communication with customers.
- Company: Join a supportive team at Provide CIC, dedicated to customer care.
- Benefits: Full training, NHS pension, and a commitment to diversity and inclusion.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a difference in people's lives while developing your organisational skills.
- Qualifications: NVQ Level 3 or equivalent experience, strong communication, and IT skills.
The predicted salary is between 23970 - 25674 £ per year.
The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers’ needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The team manages the needs of customers by maintaining standardised processes across all services.
Responsibilities
- Manage the booking, cancellation and re-scheduling of appointments for Provide services.
- Manage referrals into Provide services.
- Ensure the ‘Referral to Treatment’ procedure is adhered to.
- Ensure a seamless flow of information between Provide services and customers.
Qualifications
- NVQ Level 3 or equivalent work related experience.
- Well organised and ability to prioritise workload.
- Appropriate escalation of queries and concerns.
- Excellent communication skills both written and verbal.
- IT skills, SystmOne knowledge desirable.
- Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting.
- Able to manage own time and work unsupervised.
- Able to work under pressure and in target driven environment.
- An understanding of confidentiality.
Benefits
- Full support will be given with full training across all systems and services in use within the service.
- Eligible for NHS Pension.
Equal Opportunity Statement
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks. We welcome applicants from underrepresented groups.
This advert closes on Friday 8 May 2026.
Care Navigator | Provide CIC in Essex employer: Provide CIC
Contact Detail:
Provide CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator | Provide CIC in Essex
✨Tip Number 1
Get to know the company! Research Provide CIC and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent verbal and written communication, try role-playing common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the company and potentially lead to referrals.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and serious about joining the team at Provide CIC.
We think you need these skills to ace Care Navigator | Provide CIC in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Care Navigator role. We want to see how you can manage bookings and referrals effectively, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your written application to demonstrate your ability to convey information clearly and concisely. We’re looking for someone who can keep the flow of information seamless, so let your writing reflect that!
Highlight Your Organisational Skills: Being well-organised is crucial for managing appointments and prioritising workloads. In your application, give us examples of how you've successfully juggled multiple tasks in the past. We love to see a candidate who can thrive under pressure!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates regarding your application!
How to prepare for a job interview at Provide CIC
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Care Navigator. Familiarise yourself with the booking, cancellation, and referral processes mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since the role requires excellent organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or prioritised workloads. This will demonstrate your capability to handle the demands of the position.
✨Brush Up on Communication
As communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to role-play common interview questions with a friend to ensure you can convey your ideas effectively, both verbally and in writing.
✨Familiarise Yourself with SystmOne
If you have experience with SystmOne, great! If not, do a bit of research to understand its functionalities. Being able to discuss how you would use IT skills in a practical setting will give you an edge and show your willingness to learn.