At a Glance
- Tasks: Provide essential admin support and manage patient referrals in a dynamic healthcare environment.
- Company: Join Provide Wellbeing Ltd, a private sector leader in health services.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive team culture.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Make a real difference in patient care while developing your professional skills.
- Qualifications: Experience in business administration and strong customer service skills are essential.
The predicted salary is between 29207 - 29207 £ per year.
Main area: Business Support Officer
Grade: £29,207.95 per annum
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday - Friday)
Employer: Provide Wellbeing Ltd
Town: Colchester
Job overview: This postholder will be responsible for providing administration support for services provided by, and the Directors of, Provide Wellbeing Ltd.
Main duties of the job:
- Ability to organise and plan own workload effectively.
- Ability to resolve queries competently and elevate to team leader when necessary, via email and telephone.
- Understanding of customer service and able to implement effectively.
- Able to use initiative within the framework of standard processes and procedures.
- Ability to work within a team environment.
- Reliable, accurate and excellent attention to detail.
- Advanced keyboarding skills.
Working for our organisation: Previous experience in business administration with good customer service skills. Background knowledge in Neurodevelopmental services is desired but not essential.
Detailed job description and main responsibilities:
- Responsible for the end-to-end processing of patient referrals and appointments from multiple sources and channels against key performance indicators.
- This includes all patient communication and correspondence including managing responses to patient requests in liaison with the clinical team and management.
- Utilise key systems and reports to manage patient waiting times, back-end processing of systems/tools, providing insight into patient demand to ensure adherence to KPI’s, escalating to management deficits or surplus in capacity versus demand.
- Support management in the induction of new employees, contractors and temporary staff.
- Responsible for ensuring the administration, reception and clinical environments are clean, organised and tidy and reflect the Company Brand and Values, reporting any building maintenance issues to management and liaising with supplies to agree suitable times for any work required.
Person specification:
- Demonstrates a professional and courteous telephone manner when speaking with members of the public and clinical teams.
- Previous experience of patient-based systems such as SystmOne.
- Previous experience in business administration with an operational background.
Provide Wellbeing are committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome applicants from underrepresented groups.
Business Support Officer in Colchester employer: Provide CIC
At Provide Wellbeing Ltd, we pride ourselves on being an excellent employer that values the contributions of our team members. Located in Colchester, we offer a supportive work culture that fosters professional growth and development, alongside competitive benefits such as a permanent contract and full-time hours. Our commitment to diversity and inclusion ensures that all employees feel valued and empowered to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer in Colchester
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Provide Wellbeing. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Business Support Officer.
✨Tip Number 2
Prepare for the interview by practising common questions related to business administration and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your skills effectively!
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed your workload or resolved queries in previous roles. This will demonstrate that you can handle the responsibilities of the Business Support Officer role with ease.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team at Provide Wellbeing.
We think you need these skills to ace Business Support Officer in Colchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Support Officer role. Highlight your relevant experience in business administration and customer service, and don’t forget to mention any specific skills that match the job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your organisational skills and how you can effectively manage patient referrals and appointments.
Show Off Your Attention to Detail:In your application, demonstrate your attention to detail. Whether it’s through your CV formatting or the way you answer questions, make sure everything is accurate and polished. We love candidates who take pride in their work!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Provide CIC
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer. Familiarise yourself with the key tasks mentioned in the job description, like managing patient referrals and communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational abilities, be prepared to discuss how you manage your workload. Think of specific examples where you've successfully prioritised tasks or resolved queries efficiently. This will highlight your capability to handle the demands of the position.
✨Demonstrate Customer Service Savvy
Customer service is crucial for this role, so be ready to share experiences where you've provided exceptional service. Whether it's handling difficult situations or ensuring patient satisfaction, showcasing your skills in this area will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for patient management, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
