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- Tasks: Help coordinate patient care and manage enquiries in a dynamic healthcare environment.
- Company: Join Provide, a community-focused social enterprise dedicated to high-quality health and social care services.
- Benefits: Enjoy NHS pension eligibility, comprehensive training, and a supportive team culture.
- Why this job: Make a real impact in people's lives while working in a diverse and inclusive environment.
- Qualifications: NVQ Level 3 or equivalent experience; strong communication and IT skills required.
- Other info: Open to applicants from all backgrounds; we value diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers’ needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The CCC team manages the needs of customers by maintaining standardised processes across all services. This includes: managing the booking, cancellation and re-scheduling of appointments for Provide services; managing referrals into Provide services; ensuring that the Referral to Treatment procedure is adhered to ensuring a seamless flow of information between Provide services and customers; providing advice and signposting customers to other appropriate services that may help them.
Responsibilities
- Dealing effectively as a point of escalation with complex queries from patients, other employees, managers and members of the public with regards to a defined range of Provide services.
- Co-ordinate the care for patients across a range of Provide services and navigate the patient, employee, manager or member of the public accordingly, including identifying additional services that could be appropriate, including referral to treatment.
- Provide information orally, in writing and/or electronically including via the telephone (internal and external) to patients, other employees, managers and members of the public.
- Provide an excellent service as specialist point of contact across a range of services for the organisation with patients, GPs and other members of the public.
- Provide administrative support and assistance to a team, a service and/team leader/manager.
- Update and maintain databases and use of IT systems, including SystmOne.
- Work as an effective member of the team to deliver the service.
- Communicate with patients, relatives and advocates.
- Deal with ad hoc patient queries, basic triaging of patient needs (non-clinical), accessing and checking patient and service records. This is not an exhaustive list.
- Work on any other projects or other work in the department as requested by the team leader/manager.
- Any other tasks as required that are commensurate with the role.
Qualifications
- NVQ Level 3 or equivalent work related experience.
- Well organised and ability to prioritise workload.
- Appropriate escalation of queries and concerns.
- Excellent communication skills both written and verbal.
- IT skills, SystmOne knowledge desirable.
- Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting.
- Able to manage own time and work unsupervised.
- Able to work under pressure and in target driven environment.
- An understanding of confidentiality.
- Full support will be given with full training across all systems and services in use within the service.
About Provide
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
Values and equal opportunity
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Eligible for NHS Pension
Additional responsibilities
Dealing effectively as a point of escalation with complex queries from patients, other employees, managers and members of the public with regards to a defined range of Provide services.
To co-ordinate the care for patients across a range of Provide services and to navigate the patient, employee, manager or member of the public accordingly, including identifying additional services that could be appropriate, including referral to treatment.
Providing information orally, in writing and/or electronically including via the telephone (internal and external) to patients, other employees, managers and members of the public.
To provide an excellent service as specialist point of contact across a range of services for the organisation with patients, GP’s and other members of the public.
To provide administrative support and assistance to a team, a service and/team leader/manager.
Updating and maintaining of databases and use of IT systems, including SystmOne.
Working as an effective member of the team to deliver the service.
Communication with patients, relatives and advocates.
Duties will include dealing with ad hoc patient queries, basic triaging of patient needs (non-clinical), accessing and checking patient and service records. This is not an exhaustive list.
To work on any other projects or other work in the department as requested by the team leader/manager.
Any other tasks as required that are commensurate with the role.
Advert closes on Monday 15 Sep 2025.
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Care Navigator | Provide CIC employer: Provide CIC
Contact Detail:
Provide CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator | Provide CIC
✨Tip Number 1
Familiarise yourself with the services provided by Provide CIC. Understanding their range of health and social care services will help you navigate patient queries more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. As a Care Navigator, you'll be the point of contact for patients and other stakeholders, so being able to convey information clearly is crucial.
✨Tip Number 3
Gain some familiarity with SystmOne or similar IT systems. Since you'll be updating and maintaining databases, having a basic understanding of these systems can give you an edge during the interview process.
✨Tip Number 4
Showcase your ability to work under pressure and manage your time effectively. Prepare examples from your past experiences where you've successfully handled complex queries or prioritised tasks in a busy environment.
We think you need these skills to ace Care Navigator | Provide CIC
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Care Navigator position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in care coordination, customer service, or administrative roles. Use specific examples to demonstrate your ability to handle complex queries and provide excellent service.
Showcase Communication Skills: Since the role requires excellent verbal and written communication skills, make sure to showcase these in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with patients or colleagues in the past.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your understanding of Provide's values and mission. Explain why you are passionate about working in health and social care, and how you can contribute to transforming lives through your role as a Care Navigator.
How to prepare for a job interview at Provide CIC
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Care Navigator. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as managing appointments and handling complex queries.
✨Showcase Communication Skills
As a Care Navigator, excellent communication is key. During the interview, demonstrate your verbal and written communication skills by providing clear and concise answers. You might also want to prepare examples of how you've effectively communicated in previous roles.
✨Familiarise Yourself with IT Systems
Since knowledge of IT systems like SystmOne is desirable, it’s beneficial to familiarise yourself with these tools before the interview. If you have experience with similar systems, be ready to discuss how you used them to improve efficiency or patient care.
✨Emphasise Teamwork and Adaptability
The role requires working as part of a team and adapting to various situations. Prepare examples that highlight your ability to work collaboratively and how you've successfully adapted to changes or challenges in past roles.
