At a Glance
- Tasks: Help customers navigate health services and manage appointments with care and compassion.
- Company: Join a respected social enterprise dedicated to transforming lives in the community.
- Benefits: Competitive salary, NHS pension, and comprehensive training provided.
- Other info: Inclusive workplace welcoming diverse backgrounds and perspectives.
- Why this job: Make a real difference in people's lives while gaining valuable experience in health and social care.
- Qualifications: NVQ Level 3 or equivalent experience in a customer-focused environment.
The predicted salary is between 38140 - 46616 £ per year.
The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers' needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The CCC team manages the needs of customers by maintaining standardised processes across all services. This includes:
- Managing the booking, cancellation and re-scheduling of appointments for Provide services.
- Managing referrals into Provide services.
- Ensuring that the 'Referral to Treatment' procedure is adhered to ensuring a seamless flow of information between Provide services and customers.
- Providing advice and signposting customers to other appropriate services that may help them.
Main duties of the job:
- NVQ Level 3 or equivalent work related experience
- Well organised and ability to prioritise workload
- Appropriate escalation of queries and concerns
- Excellent communication skills both written and verbal
- Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting
- Able to manage own time and work unsupervised
- Able to work under pressure and in target driven environment
- An understanding of confidentiality
Full support will be given with full training across all systems and services in use within the service.
About us: Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
- Vision: Transforming Lives
- Values: Care, Innovation and Compassion
- Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks. We welcome applicants from underrepresented groups.
Eligible for NHS Pension
Job responsibilities: Please see the attached job description for a full list of the main responsibilities for this role.
Person Specification:
Qualifications:
- NVQ Level 3 or equivalent work related experience
- Health and Social Care Qualification
Work Related Knowledge and Experience:
- Proven track record of engagement with people in a customer focused environment
- Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting
- Excellent knowledge of the local community
- Demonstrable knowledge of a range of Provide services and how best to access them
Skills:
- Well organised and ability to prioritise workload
- Excellent communication skills both written and verbal
- Able to work under pressure and in target driven environment
- An understanding of confidentiality
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,760 to £27,476 a year per annum pro rata
Care Navigator employer: Provide CIC
Provide CIC is an excellent employer, offering a supportive team environment that prioritises person-centred care within the NHS. Employees benefit from a competitive salary, NHS Pension, and opportunities for professional growth in a fulfilling role that directly impacts community health in Chelmsford.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Provide CIC.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Provide CIC.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Provide CIC, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Care Navigator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Provide CIC.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Provide CIC.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Provide CIC. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Provide CIC. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Provide CIC
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Provide CIC’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
