At a Glance
- Tasks: Help customers navigate their care journey and manage appointments seamlessly.
- Company: Join a supportive organisation dedicated to diverse backgrounds and perspectives.
- Benefits: Full training provided, flexible working environment, and commitment to equality.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: NVQ Level 3 or equivalent experience, strong communication, and IT skills.
The predicted salary is between 24000 - 28000 € per year.
The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers' needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The team manages the needs of customers by maintaining standardised processes across all services. This includes:
- managing the booking, cancellation and re-scheduling of appointments for Provide services,
- managing referrals into Provide services,
- ensuring that the 'Referral to Treatment' procedure is adhered to,
- ensuring a seamless flow of information between Provide services and customers.
Qualifications:
- NVQ Level 3 or equivalent work related experience
- Well organised and ability to prioritise workload
- Appropriate escalation of queries and concerns
- Excellent communication skills both written and verbal
- IT skills, SystmOne knowledge desirable
- Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting
- Able to manage own time and work unsupervised
- Able to work under pressure and in target driven environment
- An understanding of confidentiality
Full support will be given with full training across all systems and services in use within the service. Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.
Care Navigator employer: Provide CIC
Provide is an exceptional employer that prioritises the well-being and development of its employees, offering comprehensive training and support to ensure success in the Care Navigator role. With a strong commitment to diversity and inclusion, the organisation fosters a collaborative work culture where every voice is valued, and opportunities for growth are abundant. Located within a dynamic healthcare environment, employees benefit from a meaningful career dedicated to making a positive impact on the community.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in care coordination. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to care navigation. Think about scenarios where you had to prioritise tasks or manage customer queries effectively. We want you to shine!
✨Tip Number 3
Show off your IT skills! If you have experience with SystmOne or similar systems, make sure to highlight that in conversations. It’s a great way to demonstrate your readiness for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Care Navigator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Care Navigator role. We want to see how you can manage customer needs and maintain standardised processes, so don’t hold back!
Show Off Your Communication Skills:Since excellent communication is key for this role, use your written application to demonstrate your ability to convey information clearly and effectively. We’re looking for someone who can communicate well both in writing and verbally.
Highlight Your Organisational Skills:Being well-organised and able to prioritise workload is crucial for a Care Navigator. In your application, share examples of how you've successfully managed your time and tasks in previous roles. We love seeing real-life examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Provide CIC
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Care Navigator. Familiarise yourself with the Care Co-ordination Centre's processes, especially around managing appointments and referrals. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you had to explain complex information clearly or handle difficult conversations. This will demonstrate your ability to thrive in a customer-focused environment.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise your workload and manage your time. You might want to share specific strategies or tools you use to stay organised, especially in high-pressure situations. This will highlight your ability to work unsupervised and meet targets.
✨Prepare for IT Questions
Brush up on your IT skills, particularly if you have experience with SystmOne or similar systems. Be prepared to discuss how you've used technology in past roles to improve efficiency or accuracy. This will show that you're capable of adapting to the systems used within the service.
