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Clinical Support Worker/Healthcare Assistant | Provide CIC

We are pleased to offer the opportunity to apply for a Clinical Support Worker/Healthcare Assistant role within the Suffolk Sexual Health Service based at Abbey View Clinic in Bury St Edmunds.

We are a friendly team providing Integrated Sexual Health and HIV services in Bury St Edmunds. We are looking for a motivated and compassionate team member to deliver high quality care.

We are proud of the service we deliver and would welcome applicantswho enjoy variety in their working life as there are a range of responsibilities within the role.

The post combines front of house roles, such as meeting and greeting and client registration. In this role you are the welcoming face of our clinic, ensuring our patients receive non judgemental and inclusive support from the moment they walk through our doors.

Support tasks, such as stock management and clinic set up and close down, alongside supporting with direct patient care.

Direct patient care may involve assisting with clinical procedures, acting as a chaperone and supporting patients.assisting with specimen collection and preparation, utilising phlebotomy skills, developing skill in microscopy, set up and cleaning of equipment and checking clinical areas and equipment in line with Health and Safety and infection prevention policies.

Clinical tasks and delivery of health promotion/ information sessions in various clinical and non-clinical environments.

The post involves the use of the electronic record system,

The post holder will be supported by both a first line manager and an allocated clinical supervisor to ensure the provision of adequate training for additional development and appropriate delegated clinical intervention.

The post holder will be required to participate in a rota to cover the Saturday sessions as part of their contracted role, generally this would be on a one Saturday in four basis. We run a spoke clinic in Haverhill on a weekly basis, on occasion you may be required to support at this location.

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision: Transforming Lives

Values: Care, Innovation and Compassion

Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Eligible for NHS Pension

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous crimi

To welcome clients attending the centre and deal with face-to-face enquiries from the public about the range of services available

To greet service users and visitors in a courteous, friendly and helpful manner

To assist with the registration of clients using the electronic patient record system and department booking guidance including providing information via the phone and other communication methods

To set up reception, waiting and clinical areas, maintaining and recording cleanliness standards and contributing to the smooth running of service

To ensure clinical and public areas are adequately stocked with clinical supplies, stationary and client information and coordinate stock management across all Integrated Sexual Health Clinics where appropriate

Participate in the smooth coordination of stock management across all Integrated Sexual Health Clinics as instructed

To take receipt of urine samples and swabs with due regard to infection control and departmental protocols. Carry out the accurate and appropriate labelling, preparation and storage, and arrange transportation of specimens and samples

To demonstrate knowledge and understanding of safeguarding issues, reporting areas of concerns to a clinician

To accurately record and amend client information to acceptable data quality standards using the manual systems in place and any new electronic systems as they are introduced

To accurately record and collate statistical data in the form of client attendance/activity and centre establishment levels

To ensure that the all operational areas are tidy at all times

To liaise with clinical and other staff as required to ensure the smooth running of the centre and to understand the importance of team work

To ensure that telephone queries are dealt with promptly and efficiently, and relay messages to staff accurately

To participate and assist in evaluation and feedback

To attend team and departmental meetings and actively participate in service improvement

To assist clients who require an interpreter and to book interpreters when necessary

To work with Clinical Nurse Manager to establish evidence of development in accordance with competency record and actively engaging with competence reviews and follow-up

To demonstrate and distribute condoms to clients using C- Card protocol on satisfactory completion of relevant training

To undertake appropriate training linked to the development of protocol led clinical tasks, for example phlebotomy training and apply to practice when competent

To participate in health promotion events including targeted outreach and delivery of sexual health awareness workshops in non-clinical environments

To undertake training in microscopy and apply to practice

IAL DESIRABLE EVIDENCE

This advert closes on Sunday 13 Sep 2026

Proud member of the Disability Confident employer scheme

Company: Provide CIC

Salary: £25,760 - £27,476 pa

Hours: Part-time

Location: Bury St Edmunds, IP33 1RX

Job type: Permanent

Posting date: 1 Sept 2026

Closing date: 1 Oct 2026