Clinical Support Worker/Healthcare Assistant in Bury St Edmunds

Clinical Support Worker/Healthcare Assistant

Band 3

Main area Sexual Health Grade Band 3 Contract Permanent Hours Part time - 16 hours per week Job ref 828-PROVIDE4257

Employer Provide CIC Employer type NHS Site Abbey View Clinic Town Bury St Edmunds Salary £25,760 - £27,476 pa Salary period Yearly Closing 13/09/2026 23:59

Job overview

We are pleased to offer the opportunity to apply for a Clinical Support Worker/Healthcare Assistant role within the Suffolk Sexual Health Service based at Abbey View Clinic in Bury St Edmunds.
We are a friendly team providing Integrated Sexual Health and HIV services in Bury St Edmunds. We are looking for a motivated and compassionate team member to deliver high quality care.

We are proud of the service we deliver and would welcome applicants who enjoy variety in their working life as there are a range of responsibilities within the role.

Main duties of the job

The post combines front of house roles, such as meeting and greeting and client registration. In this role you are the welcoming face of our clinic, ensuring our patients receive non judgemental and inclusive support from the moment they walk through our doors.

S upport tasks, such as stock management and clinic set up and close down, alongside supporting with direct patient care.

Direct patient care may involve assisting with clinical procedures, acting as a chaperone and supporting patients. assisting with specimen collection and preparation, utilising phlebotomy skills, developing skill in microscopy, set up and cleaning of equipment and checking clinical areas and equipment in line with Health and Safety and infection prevention policies.

Clinical tasks and delivery of health promotion/ information sessions in various clinical and non-clinical environments.

The post involves the use of the electronic record system,
The post holder will be supported by both a first line manager and an allocated clinical supervisor to ensure the provision of adequate training for additional development and appropriate delegated clinical intervention.

The post holder will be required to participate in a rota to cover the Saturday sessions as part of their contracted role, generally this would be on a one Saturday in four basis. We run a spoke clinic in Haverhill on a weekly basis, on occasion you may be required to support at this location.

Working for our organisation

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Eligible for NHS Pension
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous crimi

Detailed job description and main responsibilities

To welcome clients attending the centre and deal with face-to-face enquiries from the public about the range of services available
To greet service users and visitors in a courteous, friendly and helpful manner
To assist with the registration of clients using the electronic patient record system and department booking guidance including providing information via the phone and other communication methods
To set up reception, waiting and clinical areas, maintaining and recording cleanliness standards and contributing to the smooth running of service
To ensure clinical and public areas are adequately stocked with clinical supplies, stationary and client information and coordinate stock management across all Integrated Sexual Health Clinics where appropriate
Participate in the smooth coordination of stock management across all Integrated Sexual Health Clinics as instructed
To take receipt of urine samples and swabs with due regard to infection control and departmental protocols. Carry out the accurate and appropriate labelling, preparation and storage, and arrange transportation of specimens and samples
To demonstrate knowledge and understanding of safeguarding issues, reporting areas of concerns to a clinician
To accurately record and amend client information to acceptable data quality standards using the manual systems in place and any new electronic systems as they are introduced
To accurately record and collate statistical data in the form of client attendance/activity and centre establishment levels
To ensure that the all operational areas are tidy at all times
To liaise with clinical and other staff as required to ensure the smooth running of the centre and to understand the importance of team work
To ensure that telephone queries are dealt with promptly and efficiently, and relay messages to staff accurately
To participate and assist in evaluation and feedback
To attend team and departmental meetings and actively participate in service improvement

To assist clients who require an interpreter and to book interpreters when necessary
To work with Clinical Nurse Manager to establish evidence of development in accordance with competency record and actively engaging with competence reviews and follow-up
To demonstrate and distribute condoms to clients using C- Card protocol on satisfactory completion of relevant training
To undertake appropriate training linked to the development of protocol led clinical tasks, for example phlebotomy training and apply to practice when competent
To participate in health promotion events including targeted outreach and delivery of sexual health awareness workshops in non-clinical environments
To undertake training in microscopy and apply to practice

IAL DESIRABLE EVIDENCE

Person specification

Experience

• Experience working with the public in pressurised situations
• Experience in patient-facing care
• Experience working in a team
• Sexual Health experience

Qualifications

• NVQ Level 3 or equivalent experience

Skills

• Interpersonal skills
• Able to travel to clinics

Closing Date

Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

Professional UK clinical registration required for the role?
If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.

Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination.

We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.

Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

We are committed to equal opportunities, flexible working practices and the National Living Wage.

SuccessfulApplicant:

You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators.

The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.