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- Tasks: Answer emergency calls and provide timely responses to service users in need.
- Company: Join Carecall247, a part of Provide CIC, dedicated to helping others.
- Benefits: Flexible shifts, supportive team, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be a hero in your community by providing essential support to those in need.
- Qualifications: Empathy, problem-solving skills, and the ability to work independently.
The predicted salary is between 28800 - 43200 £ per year.
Full-time: 37.5 hours per week on a rotational basis:
- Early shift: 06:00 - 14:30
- Late shift: 14:00 - 22:30
- Night shift: 22:00 - 06:30
Rota: The rota consists of 6 shifts (2 early, 2 late, 2 nights) covering 24/7 followed by 3 days off on a rolling 9-week schedule.
Location: Based in Colchester, travel around Colchester, Chelmsford, and Braintree will be required.
Job Overview: Carecall247, part of Provide CIC, is seeking a dedicated Controller Responder to join our team. As a Controller Responder, you will be responsible for answering calls in a busy Control Centre, providing emergency responses to service users requiring assistance or those who have experienced a fall. This role entails working largely on your own initiative, demonstrating empathy towards service users, and efficiently solving problems with minimal supervision.
Main Duties:
- Monitor and answer calls on the call handling platform in accordance with Telecare Services Association and local guidelines.
- Provide timely and effective responses to emergency alerts/alarms from Carecall247 service users within their homes, workplaces, or sheltered schemes.
- Complete onward referrals to relevant health and social care services in consultation with service users.
Controller Responder in Essex employer: Provide Care Solutions
Contact Detail:
Provide Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Controller Responder in Essex
✨Tip Number 1
Get to know the company! Research Carecall247 and understand their mission and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Controller Responder, you'll need to handle calls efficiently and empathetically. Role-play with a friend or family member to get comfortable with responding to emergency situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about landing the Controller Responder role.
We think you need these skills to ace Controller Responder in Essex
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about becoming a Controller Responder and how you can make a difference in our team.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience or skills that match what we’re looking for, especially those related to emergency response and problem-solving.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Provide Care Solutions
✨Know the Shift Patterns
Make sure you’re familiar with the shift patterns mentioned in the job description. Being able to discuss your availability and how you can adapt to the rotational shifts will show that you're serious about the role and understand the demands of the position.
✨Demonstrate Empathy
As a Controller Responder, empathy is key. Prepare examples from your past experiences where you've had to show understanding and compassion, especially in high-pressure situations. This will help you stand out as someone who can connect with service users effectively.
✨Problem-Solving Skills
Think of specific instances where you’ve successfully solved problems independently. The interviewers will want to see that you can think on your feet and handle emergencies with minimal supervision, so be ready to share these stories.
✨Research Carecall247
Familiarise yourself with Carecall247 and its services. Understanding their mission and values will not only help you answer questions more effectively but also allow you to ask insightful questions, showing your genuine interest in the role and the company.