At a Glance
- Tasks: Provide top-notch technical support and create engaging content for customer success.
- Company: Join ProvenWorks, a leading UK software vendor in the Salesforce ecosystem.
- Benefits: Enjoy a competitive salary, generous holiday, and opportunities for professional growth.
- Other info: Collaborate with a talented team and gain valuable industry certifications.
- Why this job: Dive into AI-driven tech and make a real impact on customer experiences.
- Qualifications: Degree in a technical field and a passion for technology and customer support.
The predicted salary is between 30000 - 30000 £ per year.
Location: Reading
Salary: £30,000 per annum
Job Type: Full Time, Permanent
About us: ProvenWorks is a UK-based Independent Software Vendor (ISV) partner of Salesforce. We specialise in developing award-winning applications that enhance data management and integration within the Salesforce ecosystem. Our commitment to innovation and customer satisfaction has positioned us as a trusted provider in the Salesforce community. We continue to be early adopters of new and emerging technologies, and we are looking for a like‑minded individual to join our team and help us push boundaries. We continue to experiment with using AI tools to optimise our business as well incorporating it into our product for the first time.
About the role:
- Customer Support
- Provide Level 1 and Level 2 technical support to customers and prospects, ensuring timely and effective resolution of queries.
- Build positive relationships with customers by understanding their needs and delivering an excellent support experience.
- Contribute to in-house engineered AI‑powered solutions that help optimise the resolution of customer queries.
- Produce high‑quality technical content – written and video – that supports customer success, powers self‑service resources, and can be used to help ground AI models.
- Stay engaged with the latest AI and automation technologies and collaborate with the team to explore their application within support and knowledge processes with the chance for this scope to grow into other departments.
- Product Testing & Lifecycle Involvement
- Test product releases and updates to ensure quality, usability, and readiness for prospects and customers.
- Be an active part of the end‑to‑end product Software Development Life Cycle (SDLC) – providing input, feedback, and testing across product iterations.
- Collaboration & Learning
- Work collaboratively with stakeholders across the business, including engineering, sales, and customer success teams.
- Take an active role in continuous learning – with company support to work toward achieving relevant certification.
- Report directly to the Director of Product Engineering and contribute insights to product and support discussions.
About you:
- Hold an undergraduate degree ideally in a technical subject.
- A strong interest in technology and a curiosity for learning new tools, particularly AI and automation.
- Some exposure to customer support, technical troubleshooting, or software implementation (through personal projects, early career experience or academic coursework).
- Comfortable communicating with prospects and customers via email and video calls.
- Excellent communication skills are essential.
- Organised, detail‑oriented, and able to manage multiple tasks effectively.
- Ability to create clear, helpful documentation.
- Familiarity with Salesforce (CRM) is a plus, but not required. Training and certification support will be provided.
Why join us:
- Gain hands‑on experience across product support, customer success, and the product lifecycle.
- Work at the forefront of AI‑driven support and emerging technologies.
- Be supported in achieving your career‑progressing certification.
- Collaborate with a talented, forward‑thinking team.
- Office‑based role in Reading working with well‑known global clients, providing opportunities for learning, close collaboration, and mentoring.
- Help to gain relevant industry certifications.
- Pledge 1% – you’ll be entitled to 3 days paid voluntary work.
- Company pension scheme.
- Holiday – up to 33 days annual leave.
- Access to our Cycle‑to‑work scheme.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Technical Customer Success Specialist - Graduate in Reading employer: ProvenWorks
ProvenWorks is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for graduates to kickstart their careers as Technical Customer Success Specialists. Located in Reading, employees benefit from hands-on experience with cutting-edge AI technologies, ample opportunities for professional growth through training and certification support, and a supportive work environment that encourages teamwork and mentorship. With generous holiday allowances, a company pension scheme, and the chance to engage in meaningful community service, ProvenWorks truly values its employees' well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Success Specialist - Graduate in Reading
✨Tip Number 1
Get to know the company inside out! Research ProvenWorks and their products, especially how they integrate with Salesforce. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to explain technical concepts clearly is key. Try role-playing with a friend or recording yourself to improve your delivery.
✨Tip Number 3
Show off your tech-savvy side! Be ready to discuss any personal projects or experiences you've had with AI or customer support tools. This will demonstrate your passion for technology and your readiness to dive into the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really want to join the team at ProvenWorks.
We think you need these skills to ace Technical Customer Success Specialist - Graduate in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Technical Customer Success Specialist. Highlight any relevant experience, especially in customer support or technical troubleshooting, and don’t forget to mention your interest in AI and automation!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and how you can contribute to our team. Be sure to mention why you’re excited about working with AI tools and how you can help enhance customer success.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it’s through your CV, cover letter, or any additional documentation, clarity and professionalism are essential!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our innovative team!
How to prepare for a job interview at ProvenWorks
✨Know Your Tech
Brush up on your technical knowledge, especially around AI and automation tools. Familiarise yourself with the basics of Salesforce and any relevant technologies mentioned in the job description. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with customers or team members in the past, whether through email or video calls. This will demonstrate your ability to build positive relationships.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer queries or technical issues. Think of examples from your experience where you successfully resolved a problem. This will showcase your troubleshooting skills and your approach to customer support.
✨Engage with the Company Culture
Research ProvenWorks and their commitment to innovation and customer satisfaction. Be ready to discuss how your values align with theirs and express your enthusiasm for working in a collaborative environment. This will help you stand out as a candidate who fits well within their team.
