At a Glance
- Tasks: Provide top-notch technical support and contribute to AI-driven solutions.
- Company: Join ProvenWorks, a leading UK software vendor in the Salesforce ecosystem.
- Benefits: Enjoy a competitive salary, generous holiday, and career development support.
- Other info: Collaborative environment with opportunities for hands-on experience and industry certifications.
- Why this job: Dive into AI technology while helping customers succeed with innovative solutions.
- Qualifications: Degree in a technical field and a passion for technology and customer support.
The predicted salary is between 30000 - 30000 £ per year.
Location: Reading
Salary: £30,000 per annum
Job Type: Full Time, Permanent
About us: ProvenWorks is a UK-based Independent Software Vendor (ISV) partner of Salesforce. We specialise in developing award-winning applications that enhance data management and integration within the Salesforce ecosystem. Our commitment to innovation and customer satisfaction has positioned us as a trusted provider in the Salesforce community. We continue to be early adopters of new and emerging technologies, and we are looking for a like‑minded individual to join our team and help us push boundaries. We continue to experiment with using AI tools to optimise our business as well incorporating it into our product for the first time.
About the role:
- Customer Support
- Provide Level 1 and Level 2 technical support to customers and prospects, ensuring timely and effective resolution of queries.
- Build positive relationships with customers by understanding their needs and delivering an excellent support experience.
- Contribute to in-house engineered AI‑powered solutions that help optimise the resolution of customer queries.
- Produce high‑quality technical content – written and video – that supports customer success, powers self‑service resources, and can be used to help ground AI models.
- Stay engaged with the latest AI and automation technologies and collaborate with the team to explore their application within support and knowledge processes with the chance for this scope to grow into other departments.
- Product Testing & Lifecycle Involvement
- Test product releases and updates to ensure quality, usability, and readiness for prospects and customers.
- Be an active part of the end‑to‑end product Software Development Life Cycle (SDLC) – providing input, feedback, and testing across product iterations.
- Collaboration & Learning
- Work collaboratively with stakeholders across the business, including engineering, sales, and customer success teams.
- Take an active role in continuous learning – with company support to work toward achieving relevant certification.
- Report directly to the Director of Product Engineering and contribute insights to product and support discussions.
About you:
- Hold an undergraduate degree ideally in a technical subject.
- A strong interest in technology and a curiosity for learning new tools, particularly AI and automation.
- Some exposure to customer support, technical troubleshooting, or software implementation (through personal projects, early career experience or academic coursework).
- Comfortable communicating with prospects and customers via email and video calls.
- Excellent communication skills are essential.
- Organised, detail‑oriented, and able to manage multiple tasks effectively.
- Ability to create clear, helpful documentation.
- Familiarity with Salesforce (CRM) is a plus, but not required. Training and certification support will be provided.
Why join us:
- Gain hands‑on experience across product support, customer success, and the product lifecycle.
- Work at the forefront of AI‑driven support and emerging technologies.
- Be supported in achieving your career‑progressing certification.
- Collaborate with a talented, forward‑thinking team.
- Office‑based role in Reading working with well‑known global clients, providing opportunities for learning, close collaboration, and mentoring.
- Help to gain relevant industry certifications.
- Pledge 1% – you’ll be entitled to 3 days paid voluntary work.
- Company pension scheme.
- Holiday – up to 33 days annual leave.
- Access to our Cycle‑to‑work scheme.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Graduate Technical Customer Success with AI-Driven Support in Reading employer: ProvenWorks
ProvenWorks is an exceptional employer that offers a dynamic work environment in Reading, where innovation and collaboration thrive. As a Graduate Technical Customer Success Specialist, you'll gain hands-on experience with cutting-edge AI technologies while being supported in your professional growth through training and certification opportunities. With a strong focus on employee well-being, including generous holiday allowances and the chance to engage in meaningful community work, ProvenWorks is dedicated to fostering a culture of continuous learning and success.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Technical Customer Success with AI-Driven Support in Reading
✨Tip Number 1
Get to know the company inside out! Research ProvenWorks, their products, and their approach to AI-driven support. This will help you tailor your conversations and show that you're genuinely interested in being part of their innovative team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers via email and video calls, it’s crucial to sound confident and clear. Try role-playing with a friend or recording yourself to improve your delivery.
✨Tip Number 3
Show off your tech-savviness! Be ready to discuss any personal projects or experiences you've had with customer support or technical troubleshooting. This will demonstrate your hands-on experience and passion for technology.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Graduate Technical Customer Success with AI-Driven Support in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any technical support or customer success experience you have, even if it's from personal projects or coursework.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and AI, and explain why you're excited about the opportunity at ProvenWorks. Keep it concise but engaging!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application showcases your ability to convey information clearly. Whether it's through your CV, cover letter, or any additional documentation, clarity is crucial.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at ProvenWorks
✨Know Your Tech
Brush up on your technical knowledge, especially around AI and automation tools. Familiarise yourself with the basics of Salesforce and any relevant technologies mentioned in the job description. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with customers or team members in the past, whether through email or video calls. This will demonstrate your ability to build positive relationships.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved a technical issue or provided exceptional customer support. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Curiosity
Express your eagerness to learn and adapt, particularly regarding new technologies and AI. Share any personal projects or coursework that reflect your interest in tech and how you stay updated with industry trends. This will align well with the company's innovative spirit and commitment to continuous learning.
