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- Tasks: Provide tech support for Proventeq products and SharePoint Online/M365 issues.
- Company: Join a dynamic team at Proventeq, a leader in tech solutions.
- Benefits: Enjoy a hybrid work model and flexible hours to suit your lifestyle.
- Why this job: Be part of a supportive culture that values problem-solving and customer satisfaction.
- Qualifications: Experience with .Net/SQL Server and strong diagnostic skills are essential.
- Other info: Ideal for UK-based candidates willing to work US hours; travel to Reading office required occasionally.
The predicted salary is between 36000 - 60000 £ per year.
Key Responsibilities
- Providing tech support and maintenance on Proventeq products
- Providing tech support on SharePoint Online/M365 migration and adoption related issues
- Troubleshooting in customer environments focusing on resolving customer issues
- Answering customers/partners related product queries through our support portal
- Prioritising your workload based on the criticality of issues and SLAs
- Updating customers/partners on the status of support tickets in an effective manner
- Creating content in the support knowledge base
- Contributing to the customer support organization by participating in meetings and training sessions
Required Skills
- Good experience supporting .Net/SQL Server based products and custom applications
- Strong technical diagnostic and problem-solving skills
- Solid customer liaison experience
- Expertise in application support and maintenance tools such as Zendesk, Remedy
- Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL)
- Knowledge of Agile methodologies and DevOps tools such as Azure DevOps
- Proven technical diagnostic and problem-solving skills
Good To Have Skills
- Good knowledge of SharePoint/M365 (Configuration and Administration)
- Experience in SharePoint support - an added advantage
- Advanced SQL skills such as performance analysis
- Experience with Extract, Transform, and Load (ETL) solutions
- Softer skills include enthusiasm, a desire to excel, ensuring customer satisfaction, and becoming a reliable 'go-to' person.
- You will need excellent communication, personal organization, and decision-making skills, with the ability to prioritize and manage expectations.
If you are UK-based and interested in working a late shift to cover business hours in America, this may be the right opportunity for you. The role offers a hybrid work model from home, with the requirement to travel to the Reading office for meetings when necessary.
Contact Detail:
Proventeq Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (US hours)
✨Tip Number 1
Familiarise yourself with Proventeq products and their functionalities. Understanding the specific tools and technologies we use will give you an edge during interviews, as you'll be able to demonstrate your knowledge and how you can contribute to our team.
✨Tip Number 2
Brush up on your technical diagnostic skills, especially in .Net and SQL Server environments. Being able to showcase your problem-solving abilities through real-life examples will impress us and show that you're ready to tackle the challenges of the role.
✨Tip Number 3
Gain a solid understanding of Agile methodologies and DevOps tools like Azure DevOps. We value candidates who can adapt to our workflow, so being knowledgeable about these practices will help you stand out.
✨Tip Number 4
Prepare to discuss your experience with customer support tools such as Zendesk or Remedy. Highlighting your familiarity with these platforms will demonstrate your readiness to manage support tickets effectively and contribute to our knowledge base.
We think you need these skills to ace Technical Support Engineer (US hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with .Net/SQL Server products and any relevant technical support roles. Emphasise your problem-solving skills and customer liaison experience, as these are crucial for the Technical Support Engineer position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job requirements. Mention your familiarity with SharePoint/M365 and any experience you have with Agile methodologies and DevOps tools, as this will set you apart.
Showcase Relevant Experience: When detailing your work experience, focus on specific examples where you've successfully resolved customer issues or contributed to a support knowledge base. This demonstrates your hands-on experience and ability to handle similar challenges in the new role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Technical Support Engineer.
How to prepare for a job interview at Proventeq
✨Showcase Your Technical Skills
Be prepared to discuss your experience with .Net, SQL Server, and any relevant application support tools like Zendesk or Remedy. Highlight specific examples where you've successfully resolved technical issues in the past.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your problem-solving process. Use real-life scenarios to illustrate how you approach troubleshooting and resolving customer issues effectively.
✨Communicate Clearly and Effectively
Since this role involves liaising with customers, practice articulating your thoughts clearly. Show that you can explain complex technical concepts in a way that is easy for non-technical users to understand.
✨Emphasise Your Customer-Centric Approach
Highlight your enthusiasm for customer satisfaction and your ability to manage expectations. Share examples of how you've gone above and beyond to ensure a positive experience for customers.
