At a Glance
- Tasks: Provide top-notch technical support and create engaging content for customer success.
- Company: Join ProvenWorks, a leading UK software vendor in the Salesforce ecosystem.
- Benefits: Enjoy a competitive salary, generous holiday, and opportunities for professional growth.
- Other info: Collaborate with a talented team and gain valuable industry certifications.
- Why this job: Dive into AI-driven tech and make a real difference in customer experiences.
- Qualifications: A degree in a technical field and a passion for learning new tools.
The predicted salary is between 30000 - 30000 £ per year.
Location: Reading
Salary: £30,000 per annum
Job Type: Full Time, Permanent
About us:
ProvenWorks is a UK-based Independent Software Vendor (ISV) partner of Salesforce. We specialise in developing award-winning applications that enhance data management and integration within the Salesforce ecosystem. Our commitment to innovation and customer satisfaction has positioned us as a trusted provider in the Salesforce community.
We continue to be early adopters of new and emerging technologies, and we are looking for a like-minded individual to join our team and help us push boundaries. We continue to experiment with using AI tools to optimise our business as well incorporating it into our product for the first time.
About the role:
- Customer Support
- Provide Level 1 and Level 2 technical support to customers and prospects, ensuring timely and effective resolution of queries.
- Build positive relationships with customers by understanding their needs and delivering an excellent support experience.
- Contribute to in-house engineered AI-powered solutions that help optimise the resolution of customer queries.
- Produce high-quality technical content - written and video - that supports customer success, powers self-service resources, and can be used to help ground AI models.
- Stay engaged with the latest AI and automation technologies and collaborate with the team to explore their application within support and knowledge processes with the chance for this scope to grow into other departments.
- Product Testing & Lifecycle Involvement
- Test product releases and updates to ensure quality, usability, and readiness for prospects and customers.
- Be an active part of the end-to-end product Software Development Lifecycle (SDLC) - providing input, feedback, and testing across product iterations.
- Collaboration & Learning
- Work collaboratively with stakeholders across the business, including engineering, sales, and customer success teams.
- Take an active role in continuous learning - with company support to work toward achieving relevant certification.
- Report directly to the Director of Product Engineering and contribute insights to product and support discussions.
About you:
- Hold an undergraduate degree ideally in a technical subject.
- A strong interest in technology and a curiosity for learning new tools, particularly AI and automation.
- Some exposure to customer support, technical troubleshooting, or software implementation (through personal projects, early career experience or academic coursework).
- Comfortable communicating with prospects and customers via email and video calls. Excellent communication skills are essential.
- Organised, detail-oriented, and able to manage multiple tasks effectively.
- Ability to create clear, helpful documentation.
- Familiarity with Salesforce (CRM) is a plus, but not required. Training and certification support will be provided.
Why join us:
- Gain hands-on experience across product support, customer success, and the product lifecycle.
- Work at the forefront of AI-driven support and emerging technologies.
- Be supported in achieving your career-progressing certification.
- Collaborate with a talented, forward-thinking team.
- Office-based role in Reading working with well-known global clients, providing opportunities for learning, close collaboration, and mentoring.
- Help to gain relevant industry certifications.
- Pledge 1% - you'll be entitled to 3 days paid voluntary work.
- Company pension scheme.
- Holiday - up to 33 days annual leave.
- Access to our Cycle-to-work scheme.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Technical Customer Success Specialist - Graduate in Reading employer: Proven Works Limited
ProvenWorks is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for graduates eager to dive into the world of technology and customer success. With a strong focus on employee growth, we offer hands-on experience in AI-driven support, opportunities for industry certifications, and a supportive environment where your contributions directly impact our award-winning products. Located in Reading, you'll enjoy a vibrant work atmosphere while engaging with global clients and benefiting from generous leave and community involvement initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Success Specialist - Graduate in Reading
✨Tip Number 1
Get to know the company inside out! Research ProvenWorks, their products, and their approach to customer success. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers via email and video calls, make sure you can explain technical concepts clearly and concisely. Role-play with a friend or record yourself to improve.
✨Tip Number 3
Show off your tech-savviness! Be ready to discuss any personal projects or experiences you've had with AI, automation, or customer support. This will demonstrate your passion for technology and your readiness to dive into the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at ProvenWorks.
We think you need these skills to ace Technical Customer Success Specialist - Graduate in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any technical support or customer success experience you have, even if it's from personal projects or coursework.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and AI, and explain why you're excited about the opportunity at ProvenWorks. Keep it engaging and personal.
Showcase Your Communication Skills:Since you'll be communicating with customers via email and video calls, make sure your application showcases your excellent communication skills. Use clear and concise language in your CV and cover letter.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Proven Works Limited
✨Know Your Tech
Brush up on your technical knowledge, especially around AI and automation tools. Familiarise yourself with the basics of Salesforce and any relevant technologies that ProvenWorks uses. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated in past experiences, whether through email or video calls. Remember, clarity is key!
✨Prepare for Problem-Solving Scenarios
Think of examples where you've tackled technical issues or provided support. Be ready to walk through your thought process during these situations. This will demonstrate your troubleshooting skills and ability to think on your feet.
✨Engage with the Company Culture
Research ProvenWorks and their commitment to innovation and customer satisfaction. Be prepared to discuss how you can contribute to their goals and fit into their collaborative environment. Showing enthusiasm for their mission can set you apart!
