Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage wholesale customer service, order processing, and logistics coordination for B2B clients.
- Company: Join Reebok's dynamic team in London, a leader in sportswear and innovation.
- Benefits: Enjoy competitive salary, annual bonus, staff discounts, and 33 days holiday.
- Other info: Great career growth opportunities in a supportive and collaborative culture.
- Why this job: Be part of a fast-paced environment and enhance customer satisfaction across Germany, Austria, and Switzerland.
- Qualifications: 3 years in wholesale operations, fluent in German, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Reebok is hiring a Wholesale Customer Service Executive (German-speaking, DACH region) to join its London team. This role focuses on B2B customer service operations, wholesale order management, product allocation, shipment coordination, and customer communication across Germany, Austria, and Switzerland. You’ll play a critical role in ensuring efficient order processing, on-time delivery, and high customer satisfaction, working closely with internal teams and warehouse operations in a fast-paced, international environment.
The Role
In this position, you will manage day-to-day wholesale customer service activities, including order entry, allocation, and logistics coordination. You’ll proactively monitor shipments, communicate updates, and ensure a seamless end-to-end experience for B2B customers.
Key Responsibilities
- Order Management: Accurately enter and process customer orders in a timely manner.
- Product Allocation & Logistics Coordination: Support allocation of orders and liaise with the warehouse to ensure efficient dispatch.
- Customer Communication: Track orders and shipments, providing updates on delivery timelines, delays, and changes.
- Cross-Functional Collaboration: Partner with Sales, Logistics, and Operations teams to resolve issues and streamline processes.
- Performance Monitoring: Assist in tracking KPIs (fulfilment rates, delays, customer satisfaction) and suggest improvements.
Skills & Experience Required
- Minimum 3 years’ experience in wholesale operations and customer service.
- Fluent in German.
- Strong understanding of order processing, logistics, and after-sales support.
- Excellent communication skills with a customer-first mindset.
- Highly organised and detail-oriented, able to manage multiple priorities.
- Proficient in Microsoft Office and ERP/order management systems.
- A proactive, calm problem-solver who works well under pressure.
Package & Benefits
- Location: Fitzrovia, London.
- Salary: Competitive, based on experience + annual bonus.
- Benefits: Staff discount, pension contribution, etc.
- Holiday: 33 days (including Bank Holidays).
- Career growth and stability.
Customer Service Executive German- Reebok in Slough employer: Provallar Executive Search
Contact Detail:
Provallar Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive German- Reebok in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Reebok or in similar roles. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and order management. We recommend role-playing with a friend to get comfortable with your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in German, be ready to demonstrate your proficiency during the interview. Maybe even throw in some industry-specific terms to impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Executive German- Reebok in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in wholesale operations and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Reebok and how your background makes you the perfect fit for the Customer Service Executive role. Keep it engaging and personal!
Show Off Your Language Skills: Since this role requires fluency in German, make sure to highlight your language skills prominently. If you have any experience communicating with customers in German, let us know – it’ll definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Provallar Executive Search
✨Know Your Stuff
Make sure you brush up on Reebok's products and their wholesale operations. Understand the DACH market and be ready to discuss how your experience aligns with their customer service needs. This shows you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly in both German and English. Be ready to demonstrate how you've effectively communicated with customers in past roles, especially in resolving issues.
✨Be Organised and Detail-Oriented
Prepare examples that highlight your organisational skills and attention to detail. Discuss how you've managed multiple priorities in previous jobs, particularly in fast-paced environments, to show you can handle the demands of this role.
✨Collaborate Like a Pro
This position requires working closely with various teams. Think of instances where you've successfully collaborated with sales, logistics, or operations teams. Be ready to share how you resolved conflicts or streamlined processes to improve customer satisfaction.