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For Companies At a Glance
- Tasks: Manage B2B customer service, order entry, and logistics coordination.
- Company: Join Reebok's dynamic team at GB Brands, a leader in sportswear.
- Benefits: Enjoy an excellent salary, annual bonus, staff discounts, and 33 days holiday.
- Why this job: Be part of a fast-paced environment with opportunities for growth and collaboration.
- Qualifications: 3 years in wholesale operations, strong communication skills, and detail-oriented.
- Other info: Proficiency in Microsoft Office and ERP systems is a plus.
The predicted salary is between 36000 - 60000 £ per year.
GB Brands for Reebok is seeking a dedicated and customer-oriented Wholesale Customer Service Executive to join our client's dynamic team. In this role, you will play a key part in managing day-to-day B2B customer service operations, including order entry, product allocation, and coordination with the warehouse. You will also be responsible for monitoring shipments and maintaining proactive communication with customers to deliver exceptional service and satisfaction. This position requires a detail-oriented individual with strong communication and problem-solving skills, capable of thriving in a fast-paced environment.
Key Responsibilities:
- Order Management: Accurately enter customer orders into the system and ensure timely processing.
- Product Allocation & Logistics Coordination: Support the allocation of customer orders and maintain seamless communication with the warehouse to ensure timely shipment preparation and dispatch.
- Customer Communication: Track order allocations and monitor upcoming shipments. Provide timely updates to customers and internal teams on delivery schedules, potential delays, and any order status changes.
- Cross-Functional Collaboration: Work closely with Sales, Logistics, and Operations teams to resolve customer issues, address product-related concerns, and ensure smooth end-to-end order processing.
- Performance Monitoring: Assist in tracking key performance indicators (KPIs) such as order fulfilment rates, delays, and customer satisfaction. Report recurring issues and contribute ideas for process improvements.
Skills and experience required:
- At least 3 years experience in wholesale Operations and Customer Service.
- Excellent understanding of order processing, delivery logistics, and after-sales service.
- Strong communication skills, both written and verbal, with a customer-first mindset.
- Organised, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
- Proficient in Microsoft Office, with experience using ERP or order management systems.
- A proactive problem-solver with a calm and collaborative approach under pressure.
Location: London
Salary: Excellent salary depending on experience plus annual bonus, staff discount, and pension contribution
Holidays: 33 days (including Bank Holidays)
Reebok -Sales Operations & Customer Service Executive employer: Provallar Executive Search
Contact Detail:
Provallar Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reebok -Sales Operations & Customer Service Executive
✨Tip Number 1
Familiarise yourself with the Reebok brand and its values. Understanding their customer service philosophy will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Brush up on your knowledge of order management systems and logistics coordination. Being able to discuss specific tools or software you've used in previous roles can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled customer issues in the past. Highlighting your problem-solving skills and ability to maintain a calm demeanour under pressure will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of Reebok, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Reebok -Sales Operations & Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in wholesale operations and customer service. Emphasise your skills in order processing, logistics coordination, and communication, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-first mindset and problem-solving abilities. Mention specific examples from your past experience that demonstrate your capability to thrive in fast-paced environments.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with ERP or order management systems. This will show that you have the technical skills needed for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Provallar Executive Search
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to maintain a customer-first mindset even in challenging situations.
✨Demonstrate Attention to Detail
Given the importance of order management and logistics coordination, emphasise your detail-oriented nature. Discuss any experiences where your attention to detail made a significant impact on order processing or customer satisfaction.
✨Familiarise Yourself with B2B Operations
Brush up on your knowledge of wholesale operations and B2B customer service. Be ready to discuss how you would approach order entry, product allocation, and communication with warehouses, as these are key responsibilities of the role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges related to order fulfilment or customer complaints. Prepare some scenarios where you successfully identified problems and implemented effective solutions, showcasing your proactive problem-solving skills.
