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- Tasks: Manage Amazon account operations and ensure top-notch customer service.
- Company: Join Reebok Europe, a dynamic and multicultural team in London.
- Benefits: Enjoy excellent salary, perks, and opportunities for growth.
- Why this job: Be part of an exciting journey with a leading brand in e-commerce.
- Qualifications: Amazon experience and strong organisational skills are essential.
- Other info: Collaborate across teams and make a real impact in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
Join Reebok Europe. Our client, Reebok Europe, is building something new. With ambitious growth plans across the UK and wider European markets, they are expanding their London team and looking for driven, commercially minded talent to be part of the journey. Based in Fitzrovia, you will join a dynamic, multicultural, and multinational environment with strong opportunities to learn, grow, and progress.
Reebok Europe is seeking a commercially minded Sales Operations & Customer Service Executive/Assistant to take ownership of the Amazon account, manage day-to-day operations, and ensure a best-in-class customer experience. You will act as Amazon’s primary service contact, while also supporting the wider Sales Operations & Customer Service Team to maintain smooth order flow, strong communication, and operational accuracy across the business.
This role suits someone detail-driven, organised, proactive, and confident dealing with fast-moving e-commerce environments. You will work cross-functionally with Logistics, Sales, Operations and Warehouse teams, ensuring orders are processed correctly, deadlines are met, and customer expectations are delivered consistently.
Key Responsibilities- Act as the primary customer-service contact for Amazon
- Build and maintain working relationships with Amazon contacts
- Produce order books aligned with customer needs and business targets
- Enter orders as required and manage customer data sets (pricing, SKUs, VAS)
- Work closely with Sales, Logistics & Operations to resolve issues and ensure smooth order flow
- Analyse orderbooks, flag risks and delays, communicate solutions
- Validate orders and ensure accuracy ahead of shipment windows
- Support warehouse allocation and coordinate on fulfilment timelines
- Communicate with customers regularly – occasionally including onsite visits
- Monitor fulfilment KPIs and customer satisfaction levels
- Assist with pricing, credits, invoices, terms and process questions
- Provide feedback on recurring issues and propose process improvements
- Attend training where needed and support special projects when assigned
- Amazon experience essential
- 1–2 years general office experience
- Strong MS Office skills, especially Excel
- Confident communicator – written & verbal
- Organised, proactive, customer-first mindset
- Strong attention to detail
Excellent salary and perks.
REEBOK - Sales Operations and Customer Executive for Amazon in London employer: Provallar Executive Search
Contact Detail:
Provallar Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land REEBOK - Sales Operations and Customer Executive for Amazon in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Reebok on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching Reebok's culture and values. We want to show that we’re not just a good fit for the role, but also for the team. Tailor our answers to reflect their mission and how we can contribute.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This helps us get comfortable with common questions and allows us to refine our responses, especially around our Amazon experience and customer service skills.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it shows we’re proactive and genuinely interested in joining the Reebok team.
We think you need these skills to ace REEBOK - Sales Operations and Customer Executive for Amazon in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Operations and Customer Executive role. Highlight your experience with Amazon and any relevant skills that match the job description. We want to see how you can bring value to Reebok Europe!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your customer-first mindset and attention to detail, as these are key for us.
Showcase Relevant Experience: When filling out your application, be sure to showcase any experience you have in e-commerce or customer service. We love candidates who can demonstrate their ability to manage operations smoothly and communicate effectively with customers.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Provallar Executive Search
✨Know Your Amazon Inside Out
Before the interview, make sure you research Amazon's operations and customer service standards. Understand their fulfilment processes and how they manage customer relationships. This will show your potential employer that you're not just familiar with the platform but also ready to take ownership of the account.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've demonstrated strong organisational skills. Whether it's managing order books or coordinating with different teams, be ready to discuss how you keep everything running smoothly. This is crucial for a role that requires attention to detail and proactive problem-solving.
✨Communicate Like a Pro
Since you'll be the primary contact for Amazon, practice your communication skills. Be clear and concise in your responses during the interview. You might even want to prepare a few questions to ask about their communication style and expectations, showing that you’re already thinking about how to build those relationships.
✨Emphasise Your Customer-First Mindset
Reebok is looking for someone with a customer-first approach. Think of specific instances where you've gone above and beyond for a customer or resolved an issue effectively. Highlighting these experiences will demonstrate that you understand the importance of customer satisfaction in a fast-paced e-commerce environment.