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For Companies At a Glance
- Tasks: Manage wholesale customer service, order processing, and logistics coordination for B2B clients.
- Company: Join Reebok's dynamic team in London, a leader in sportswear and innovation.
- Benefits: Enjoy competitive salary, annual bonus, staff discounts, and 33 days holiday.
- Other info: Great career growth opportunities in a supportive and collaborative culture.
- Why this job: Be part of a fast-paced environment and enhance customer satisfaction across Germany, Austria, and Switzerland.
- Qualifications: 3 years in wholesale operations, fluent in German, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Reebok is hiring a Wholesale Customer Service Executive (German-speaking, DACH region) to join its London team. This role focuses on B2B customer service operations, wholesale order management, product allocation, shipment coordination, and customer communication across Germany, Austria, and Switzerland. You’ll play a critical role in ensuring efficient order processing, on-time delivery, and high customer satisfaction, working closely with internal teams and warehouse operations in a fast-paced, international environment.
The Role
In this position, you will manage day-to-day wholesale customer service activities, including order entry, allocation, and logistics coordination. You’ll proactively monitor shipments, communicate updates, and ensure a seamless end-to-end experience for B2B customers.
Key Responsibilities
- Order Management: Accurately enter and process customer orders in a timely manner.
- Product Allocation & Logistics Coordination: Support allocation of orders and liaise with the warehouse to ensure efficient dispatch.
- Customer Communication: Track orders and shipments, providing updates on delivery timelines, delays, and changes.
- Cross-Functional Collaboration: Partner with Sales, Logistics, and Operations teams to resolve issues and streamline processes.
- Performance Monitoring: Assist in tracking KPIs (fulfilment rates, delays, customer satisfaction) and suggest improvements.
Skills & Experience Required
- Minimum 3 years’ experience in wholesale operations and customer service.
- Fluent in German.
- Strong understanding of order processing, logistics, and after-sales support.
- Excellent communication skills with a customer-first mindset.
- Highly organised and detail-oriented, able to manage multiple priorities.
- Proficient in Microsoft Office and ERP/order management systems.
- A proactive, calm problem-solver who works well under pressure.
Package & Benefits
- Location: Fitzrovia, London.
- Salary: Competitive, based on experience + annual bonus.
- Benefits: Staff discount, pension contribution, etc.
- Holiday: 33 days (including Bank Holidays).
- Career growth and stability.
Customer Service Executive German- Reebok in London employer: Provallar Executive Search
Contact Detail:
Provallar Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive German- Reebok in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Reebok or in similar roles. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Reebok's values and recent news. Show us that you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills in German! Since this role is focused on the DACH region, being fluent and confident in your language skills will set you apart. Try mock interviews with friends or use language apps to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Executive German- Reebok in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in wholesale operations and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Reebok and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Show Off Your Language Skills: Since this role requires fluency in German, make sure to highlight your language proficiency clearly. If you have any experience communicating with customers in German, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Provallar Executive Search
✨Know Your Stuff
Make sure you brush up on Reebok's products and services, especially those relevant to the DACH region. Understanding their wholesale operations and customer service approach will show that you're genuinely interested in the role.
✨Show Off Your Language Skills
Since this role requires fluency in German, be prepared to demonstrate your language skills during the interview. Practise common customer service scenarios in German to showcase your ability to communicate effectively with clients.
✨Highlight Your Experience
With a minimum of 3 years in wholesale operations and customer service, make sure to share specific examples from your past roles. Discuss how you've managed order processing, logistics coordination, and customer communication to illustrate your expertise.
✨Be a Team Player
This position involves cross-functional collaboration, so be ready to discuss how you've worked with sales, logistics, and operations teams in the past. Emphasise your ability to resolve issues and streamline processes to ensure customer satisfaction.