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- Tasks: Lead customer service and operations for wholesale accounts in the fashion industry.
- Company: Join a dynamic fashion company focused on delivering exceptional service and operational excellence.
- Benefits: Enjoy a competitive salary, bonus potential, and perks like discounts and events.
- Why this job: Be part of a transformative journey, shaping a team and improving processes in a vibrant environment.
- Qualifications: Experience in customer service and operations within the branded wholesale fashion sector is essential.
- Other info: Based in Watford, with opportunities for career growth and a modern office atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Wholesale Customer Service and Operations Manager from the apparel/footwear/fashion industry.
Role Purpose:
Lead the Customer Service & Operations function, ensuring excellent customer service for wholesale/key accounts and smooth operational execution. This includes account setup, credit control coordination, order processing, and close collaboration with the Sales team.
The role requires someone who can organize and structure the department, put processes in place, and lead a team through a period of transition as the business localizes the function from overseas to the UK.
Key Responsibilities:
Customer Service Leadership:
- – Lead day-to-day customer service operations for wholesale and e-commerce accounts.
- – Manage account onboarding, credit limits, and account setup in systems.
- – Ensure smooth processing of sales orders and communication with key accounts.
Operations Oversight:
- – Oversee stock allocation, order fulfilment, and issue resolution.
- – Act as the bridge between Sales, Customer Service, Finance (credit control), and Logistics.
- – Improve operational processes and customer touchpoints.
Team Leadership:
- – Build, structure, and develop a team of 7–8 people.
- – Create clear responsibilities and workflows.
- – Drive a culture of accountability and service excellence.
System & Process Management:
- – Ensure operational processes align with ERP and related systems.
- – Drive improvements in reporting, order tracking, and customer updates.
Collaboration:
- – Work closely with sales leadership and Group Operations.
- – Help transition the customer service function from overseas to the UK.
Additional Responsibilities:
- Manage orders, pricing, and invoicing for UK and key European customers (mainly Germany, France, Italy).
- Oversee shipping and sample orders, ensuring customers receive products on time.
- Handle purchase orders to factories and track deliveries.
- Keep systems and data up to date (ERP).
- Work with the team to monitor margins, stock levels, and sales performance.
Candidate Profile:
- Senior-level Customer Service and Operations Manager with experience in branded wholesale fashion industry.
- Proven experience managing teams and improving processes.
- Experience working with sales teams, credit control, and logistics.
- Hands-on with order management and operational systems (STYLEman ERP experience highly desirable, but not a must have).
- UK and European market experience
- Practical, organised, and able to lead in a changing environment.
Salary: Excellent salary plus discretionary bonus
Location: Watford, Herefordshire
Holidays: 25 days plus bank holidays
Other perks: Company pension contribution, Company discounts, company events, etc.
Career progression, Stability, Collaborative work environment, Modern Office.
Fashion Wholesale Customer Service and Operations Manager employer: Provallar Executive Search
Contact Detail:
Provallar Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fashion Wholesale Customer Service and Operations Manager
✨Tip Number 1
Familiarise yourself with the specific challenges of transitioning customer service functions from overseas to the UK. Understanding this process will help you demonstrate your ability to lead during such changes.
✨Tip Number 2
Highlight your experience in managing teams and improving operational processes. Be ready to discuss specific examples where you've successfully led a team through transitions or implemented new systems.
✨Tip Number 3
Research the latest trends in the wholesale fashion industry, especially regarding customer service and operations. Being knowledgeable about current market dynamics can set you apart as a candidate who is proactive and informed.
✨Tip Number 4
Network with professionals in the fashion wholesale sector, particularly those with experience in customer service and operations. Building connections can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace Fashion Wholesale Customer Service and Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operations within the fashion industry. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to improve processes and manage teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the fashion industry and your understanding of wholesale operations. Mention how your skills align with the role's requirements, particularly in leading teams and managing customer relationships.
Highlight Relevant Skills: In your application, focus on key skills such as team leadership, operational oversight, and experience with ERP systems. Provide examples of how you've successfully managed transitions or improved customer service in previous roles.
Showcase Your Industry Knowledge: Demonstrate your understanding of the UK and European fashion markets. Mention any specific experiences you have with account management, order processing, or collaboration with sales teams that would be relevant to the position.
How to prepare for a job interview at Provallar Executive Search
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the apparel and fashion industry during the interview. Discuss current trends, challenges, and how they impact customer service and operations. This will show that you are not only experienced but also passionate about the field.
✨Highlight Team Leadership Skills
Since the role involves managing a team, be prepared to share examples of how you've successfully led teams in the past. Talk about your approach to building a culture of accountability and service excellence, and how you’ve structured teams for success.
✨Emphasise Process Improvement Experience
Discuss specific instances where you've improved operational processes or customer touchpoints. Be ready to explain how you identified issues, implemented changes, and measured the outcomes. This will illustrate your proactive approach to operations management.
✨Prepare for Collaboration Questions
Given the collaborative nature of the role, think about how you've worked with sales, finance, and logistics teams in the past. Prepare examples that showcase your ability to bridge gaps between departments and ensure smooth operations, especially during transitions.
