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For Companies At a Glance
- Tasks: Lead customer service and operations for wholesale accounts, ensuring smooth order processing.
- Company: Join a dynamic fashion company focused on delivering exceptional service and operational excellence.
- Benefits: Enjoy 25 days holiday, a pension scheme, discounts, and a collaborative work environment.
- Why this job: Be part of a transformative role that shapes customer experience in the fashion industry.
- Qualifications: Experience in customer service and operations within the branded wholesale fashion sector is essential.
- Other info: Opportunity for career progression in a modern office located in Watford.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We are looking for an experienced Wholesale Customer Service and Operations Manager from the apparel/footwear/fashion industry.
Role Purpose:
Lead the Customer Service & Operations function, ensuring excellent customer service for wholesale/key accounts and smooth operational execution. This includes account setup, credit control coordination, order processing, and close collaboration with the Sales team.
The role requires someone who can organize and structure the department, put processes in place, and lead a team through a period of transition as the business localizes the function from overseas to the UK.
Key Responsibilities:
Customer Service Leadership:
- – Lead day-to-day customer service operations for wholesale and e-commerce accounts.
- – Manage account onboarding, credit limits, and account setup in systems.
- – Ensure smooth processing of sales orders and communication with key accounts.
Operations Oversight:
- – Oversee stock allocation, order fulfilment, and issue resolution.
- – Act as the bridge between Sales, Customer Service, Finance (credit control), and Logistics.
- – Improve operational processes and customer touchpoints.
Team Leadership:
- – Build, structure, and develop a team of 7–8 people.
- – Create clear responsibilities and workflows.
- – Drive a culture of accountability and service excellence.
System & Process Management:
- – Ensure operational processes align with ERP and related systems.
- – Drive improvements in reporting, order tracking, and customer updates.
Collaboration:
- – Work closely with sales leadership and Group Operations.
- – Help transition the customer service function from overseas to the UK.
Additional Responsibilities:
- Manage orders, pricing, and invoicing for UK and key European customers (mainly Germany, France, Italy).
- Oversee shipping and sample orders, ensuring customers receive products on time.
- Handle purchase orders to factories and track deliveries.
- Keep systems and data up to date (ERP).
- Work with the team to monitor margins, stock levels, and sales performance.
Candidate Profile:
- Senior-level Customer Service and Operations Manager with experience in branded wholesale fashion industry.
- Proven experience managing teams and improving processes.
- Experience working with sales teams, credit control, and logistics.
- Hands-on with order management and operational systems (STYLEman ERP experience highly desirable, but not a must have).
- UK and European market experience
- Practical, organised, and able to lead in a changing environment.
Salary: Excellent salary plus discretionary bonus
Location: Watford, Herefordshire
Holidays: 25 days plus bank holidays
Other perks: Company pension contribution, Company discounts, company events, etc.
Career progression, Stability, Collaborative work environment, Modern Office.
Fashion Wholesale Customer Service and Operations Manager employer: Provallar Executive Search
Contact Detail:
Provallar Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fashion Wholesale Customer Service and Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the fashion wholesale industry. Understanding current market dynamics and customer preferences will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the fashion and apparel sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the company culture at StudySmarter.
✨Tip Number 3
Prepare to discuss your experience in managing teams and improving operational processes. Be ready to share specific examples of how you've successfully led a team through transitions or implemented new systems.
✨Tip Number 4
Research StudySmarter's values and mission. Tailoring your conversation to align with our goals will show that you're not just looking for any job, but that you're genuinely interested in contributing to our success.
We think you need these skills to ace Fashion Wholesale Customer Service and Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operations within the fashion industry. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to improve processes and manage teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the fashion industry and your understanding of wholesale operations. Mention how your skills align with the job requirements, particularly in leading teams and enhancing customer service.
Highlight Relevant Skills: In your application, focus on key skills such as team leadership, process management, and collaboration with sales and logistics. Use specific examples from your past roles to illustrate these skills in action.
Showcase Your Industry Knowledge: Demonstrate your knowledge of the UK and European fashion markets in your application. Discuss any experience you have with ERP systems, order management, and customer service strategies that are relevant to the role.
How to prepare for a job interview at Provallar Executive Search
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the apparel and fashion industry during the interview. Discuss current trends, challenges, and how they impact customer service and operations. This will show that you are not only experienced but also passionate about the field.
✨Highlight Team Leadership Experience
Since the role involves managing a team, be prepared to share specific examples of how you've successfully led teams in the past. Talk about your approach to building a culture of accountability and service excellence, and how you've structured teams for success.
✨Discuss Process Improvement Initiatives
Be ready to discuss any previous experiences where you've improved operational processes. Share concrete examples of how you identified inefficiencies and implemented changes that enhanced customer service or streamlined operations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role, such as order fulfilment issues or team dynamics, and prepare thoughtful responses on how you would handle them.
