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For Companies At a Glance
- Tasks: Manage wholesale customer service, order processing, and logistics coordination.
- Company: Join the iconic Reebok team in a vibrant London office.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and customer satisfaction.
- Why this job: Be part of a global brand and enhance customer experiences across Europe.
- Qualifications: Fluent in German with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Reebok is hiring a Wholesale Customer Service Executive (German-speaking, DACH region) to join its London team. This role focuses on B2B customer service operations, wholesale order management, product allocation, shipment coordination, and customer communication across Germany, Austria, and Switzerland. You’ll play a critical role in ensuring efficient order processing, on-time delivery, and high customer satisfaction, working closely with internal teams and warehouse operations in a fast-paced, international environment.
The Role
In this position, you will manage day-to-day wholesale customer service activities, including order entry, allocation, and logistics coordination. You’ll proactively monitor shipments, communicate updates, and ensure a seamless end-to-end experience for B2B customers.
Key Responsibilities
- Order Management: Accurately enter and process customer orders in a timely manner
- Product Allocation
Customer Service Executive - Reebok employer: Provallar Executive Search
Contact Detail:
Provallar Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Reebok
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Reebok. A friendly chat can open doors and give you insider info on the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and order management. We recommend role-playing with a friend to get comfortable with your responses and show off your skills in a relaxed way.
✨Tip Number 3
Show your passion for the brand! Research Reebok’s values and products, and be ready to discuss how you can contribute to their mission. This will help you stand out as someone who genuinely cares about the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Executive - Reebok
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Reebok and how your background makes you a perfect fit for the Wholesale Customer Service Executive role.
Show Off Your Language Skills: Since this role requires German-speaking abilities, make sure to mention your language proficiency clearly. We love candidates who can communicate effectively with our customers in the DACH region!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Provallar Executive Search
✨Know Your Stuff
Before the interview, make sure you understand Reebok's products and their wholesale operations. Familiarise yourself with the DACH market and any specific customer service challenges they might face. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As a Customer Service Executive, communication is key. Be ready to demonstrate your ability to communicate effectively in both English and German. Prepare examples of how you've successfully handled customer queries or resolved issues in the past.
✨Highlight Your Organisational Skills
This role involves managing multiple orders and logistics. Bring up specific instances where you've successfully managed competing priorities or streamlined processes. This will illustrate your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order management, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.