Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and elevate the customer service team for Reebok Europe.
- Company: Join Reebok, a major global sports brand, at their London HQ.
- Benefits: Competitive salary, bonus, and perks with high growth potential.
- Why this job: Shape processes and culture in a fast-paced, collaborative environment.
- Qualifications: Experience in managing customer service teams and strong analytical skills.
- Other info: Visible leadership role with real ownership and impact.
The predicted salary is between 36000 - 60000 £ per year.
Reebok continues to strengthen its European operation from its London HQ. We are now assisting with the appointment of a Customer Service Manager. This is a key leadership role within the Sales Operations & Customer Service function.
Reebok is entering an exciting new phase of growth across Europe. With a strengthened operating model and ambitious commercial plans, we are building a best-in-class Sales Operations & Customer Service function in London. We are now hiring a Customer Service Manager to lead and elevate the customer service team, ensuring operational excellence, strong commercial alignment, and an outstanding experience for wholesale partners. This role reports directly to the Head of Sales Operations & Customer Service and plays a key leadership role within the wider European structure.
The Opportunity
This is not a transactional customer service role. It is a leadership position focused on:
- Driving performance across orderbook management
- Strengthening customer relationships
- Improving operational processes
- Supporting commercial delivery
- Building a high-performing, accountable team
You will be the operational anchor between Sales, Logistics, and key wholesale accounts.
Key Responsibilities
Team Leadership & Performance
- Lead, coach, and develop a team of Customer Service Coordinators
- Track and drive KPIs across order fulfilment, accuracy, and service levels
- Build structure, accountability, and continuous improvement into daily operations
- Deputise for the Head of Department when required
Orderbook & Commercial Support
- Own regional orderbook visibility and accuracy
- Identify risks to shipments and proactively resolve issues
- Work closely with Sales and Logistics to ensure on-time delivery
- Support strategic commercial decisions and customer commitments
Customer & Account Management
- Act as an expert for your customer group
- Maintain strong working relationships with key accounts
- Support pricing, credits, invoicing, and terms
- Minimise chargebacks and ensure VAS accuracy
- Provide structured performance reporting to internal stakeholders
Process & Systems
- Improve workflows and efficiency across the function
- Ensure data accuracy (pricing, part numbers, VAS, customer records)
- Strengthen reporting and analytical visibility
- Contribute to system optimisation and operational stability
What We Are Looking For
- Proven experience managing a customer service team in a wholesale environment
- Strong orderbook and operational management experience
- Commercial awareness and confidence working cross-functionally
- Analytical mindset with strong Excel capability
- Clear, structured communicator
- High standards, high energy, and a sense of urgency
- Interest in sport and fashion preferred
- Experience with Styleman is advantageous but not essential.
Why Join?
- Excellent salary, bonus and other perks
- High potential for growth
- Amazing team, polite
- Be part of the rebuild and scaling of a major global sports brand in Europe
- Visible leadership role with real ownership
- Collaborative, fast-paced London HQ environment
- Opportunity to shape process, structure, and culture
Customer Service Manager - REEBOK EUROPE in City of London employer: Provallar Executive Search
Contact Detail:
Provallar Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - REEBOK EUROPE in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Reebok through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Reebok's recent projects and initiatives. Show us that you're not just interested in the role but also passionate about the brand and its growth in Europe.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've driven performance or improved processes in your previous roles. We want to hear how you can elevate the customer service team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Reebok family.
We think you need these skills to ace Customer Service Manager - REEBOK EUROPE in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight your leadership experience and any relevant achievements in customer service to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with Reebok's vision. Be genuine and let your personality come through.
Showcase Your Analytical Skills: Since we're looking for someone with an analytical mindset, don’t forget to mention your experience with data analysis and Excel. Share specific examples of how you've used these skills to drive performance in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Reebok Europe!
How to prepare for a job interview at Provallar Executive Search
✨Know Your Customer Service Metrics
Before the interview, brush up on key performance indicators (KPIs) relevant to customer service. Be ready to discuss how you've tracked and improved metrics like order fulfilment and service levels in your previous roles.
✨Showcase Your Leadership Skills
This role is all about leading a team, so prepare examples of how you've successfully coached and developed team members. Think about specific situations where you built accountability and drove performance.
✨Understand the Business Landscape
Familiarise yourself with Reebok's current position in the market and their ambitious plans for growth. Being able to discuss how you can contribute to their commercial delivery will show that you're aligned with their goals.
✨Prepare for Cross-Functional Collaboration
Since this role involves working closely with Sales and Logistics, think of examples where you've successfully collaborated across departments. Highlight your communication skills and how they helped resolve issues or improve processes.
