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- Tasks: Manage B2B customer service, order processing, and logistics coordination for Reebok.
- Company: Join the iconic Reebok team in a vibrant London office.
- Benefits: Enjoy competitive salary, staff discounts, pension contributions, and 33 days holiday.
- Other info: Great career growth opportunities in a supportive and collaborative culture.
- Why this job: Be part of a dynamic team ensuring top-notch customer satisfaction in a fast-paced environment.
- Qualifications: Fluent in German with 3 years' experience in wholesale operations and customer service.
The predicted salary is between 30000 - 40000 £ per year.
Reebok is hiring a Wholesale Customer Service Executive (German-speaking, DACH region) to join its London team. This role focuses on B2B customer service operations, wholesale order management, product allocation, shipment coordination, and customer communication across Germany, Austria, and Switzerland. You’ll play a critical role in ensuring efficient order processing, on-time delivery, and high customer satisfaction, working closely with internal teams and warehouse operations in a fast-paced, international environment.
The Role
In this position, you will manage day-to-day wholesale customer service activities, including order entry, allocation, and logistics coordination. You’ll proactively monitor shipments, communicate updates, and ensure a seamless end-to-end experience for B2B customers.
Key Responsibilities
- Order Management: Accurately enter and process customer orders in a timely manner.
- Product Allocation & Logistics Coordination: Support allocation of orders and liaise with the warehouse to ensure efficient dispatch.
- Customer Communication: Track orders and shipments, providing updates on delivery timelines, delays, and changes.
- Cross-Functional Collaboration: Partner with Sales, Logistics, and Operations teams to resolve issues and streamline processes.
- Performance Monitoring: Assist in tracking KPIs (fulfilment rates, delays, customer satisfaction) and suggest improvements.
Skills & Experience Required
- Minimum 3 years’ experience in wholesale operations and customer service.
- Fluent in German.
- Strong understanding of order processing, logistics, and after-sales support.
- Excellent communication skills with a customer-first mindset.
- Highly organised and detail-oriented, able to manage multiple priorities.
- Proficient in Microsoft Office and ERP/order management systems.
- A proactive, calm problem-solver who works well under pressure.
Package & Benefits
- Location: Fitzrovia, London.
- Salary: Competitive, based on experience + annual bonus.
- Benefits: Staff discount, pension contribution, etc.
- Holiday: 33 days (including Bank Holidays).
- Career growth and stability.
Customer Service Executive German- Reebok in City of London employer: Provallar Executive Search
Contact Detail:
Provallar Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive German- Reebok in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Reebok or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and order management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in German, be ready to demonstrate your proficiency during the interview. Maybe even throw in some industry-specific terms to impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Executive German- Reebok in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in wholesale operations and customer service. Use keywords from the job description to show we’re a perfect match for each other!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've excelled in customer communication and logistics coordination, and let us know why you want to join the Reebok team.
Show Off Your Language Skills: Since we're looking for someone fluent in German, make sure to mention your language proficiency clearly. If you have any relevant experience working in a German-speaking environment, don’t forget to include that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Provallar Executive Search
✨Know Your Stuff
Before the interview, make sure you brush up on Reebok's products and their wholesale operations. Understanding the specifics of order management and logistics will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of customer communication, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully resolved customer issues or improved processes, and be ready to share them during the interview.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage multiple priorities. You might want to prepare a few anecdotes that showcase your attention to detail, especially in fast-paced environments, as this is crucial for ensuring efficient order processing.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think about past challenges you've faced in customer service or logistics, and be ready to explain how you approached them calmly and proactively. This will demonstrate your fit for the role's demands.