At a Glance
- Tasks: Manage wholesale customer service, order processing, and logistics coordination.
- Company: Join Reebok's dynamic team in London, a leader in sportswear.
- Benefits: Competitive salary, annual bonus, staff discount, and generous holiday allowance.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Be part of a fast-paced environment and enhance customer satisfaction across Europe.
- Qualifications: 2-3 years in wholesale operations, excellent communication, and organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
Reebok is hiring a Wholesale Customer Service Executive to join its London team. This role focuses on B2B customer service operations, wholesale order management, product allocation, shipment coordination, and customer communication across Germany, Austria, and Switzerland. You’ll play a critical role in ensuring efficient order processing, on-time delivery, and high customer satisfaction, working closely with internal teams and warehouse operations in a fast-paced, international environment.
The Role
In this position, you will manage day-to-day wholesale customer service activities, including order entry, allocation, and logistics coordination. You’ll proactively monitor shipments, communicate updates, and ensure a seamless end-to-end experience for B2B customers.
Key Responsibilities
- Order Management: Accurately enter and process customer orders in a timely manner.
- Product Allocation & Logistics Coordination: Support allocation of orders and liaise with the warehouse to ensure efficient dispatch.
- Customer Communication: Track orders and shipments, providing updates on delivery timelines, delays, and changes.
- Cross-Functional Collaboration: Partner with Sales, Logistics, and Operations teams to resolve issues and streamline processes.
- Performance Monitoring: Assist in tracking KPIs (fulfilment rates, delays, customer satisfaction) and suggest improvements.
Skills & Experience Required
- Minimum 2-3 years’ experience in wholesale operations and customer service.
- Strong understanding of order processing, logistics, and after-sales support.
- Excellent communication skills with a customer-first mindset.
- Highly organised and detail-oriented, able to manage multiple priorities.
- Proficient in Microsoft Office and ERP/order management systems.
- A proactive, calm problem-solver who works well under pressure.
Package & Benefits
- Location: Fitzrovia, London.
- Salary: Competitive, based on experience + annual bonus.
- Benefits: Staff discount, pension contribution, etc.
- Holiday: 33 days (including Bank Holidays).
- Career growth and stability.
Customer Service Executive in City of London employer: Provallar Executive Search
Provallar Executive Search is an exceptional employer, offering a dynamic work culture that fosters creativity and innovation in the fashion and lifestyle sector. With a strong emphasis on employee growth, we provide ample opportunities for professional development and international exposure, particularly in vibrant markets like the UK, Europe, North America, and the Middle East. Our commitment to building meaningful partnerships ensures that every team member plays a vital role in shaping the future of our brand.
Contact Details:
Provallar Executive Search Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Provallar Executive Search. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Provallar Executive Search before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Provallar Executive Search:Your cover letter is your chance to shine! Tell us why you want to work at Provallar Executive Search specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Provallar Executive Search!
How to prepare for a job interview at Provallar Executive Search
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
