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- Tasks: Provide top-notch tech support and troubleshoot hardware and software issues.
- Company: Join Protozoon, a leading IT and Cyber security service provider for SMEs.
- Benefits: Full-time role with training in cyber security and a supportive work environment.
- Why this job: Kickstart your IT career while making a real difference in tech support.
- Qualifications: 3 years of IT helpdesk experience and strong communication skills required.
- Other info: Exciting opportunity to grow in a dynamic company with a focus on cyber security.
The predicted salary is between 30000 - 40000 £ per year.
Protozoon provides Managed IT and Cyber security services to SMEs. Our offices are in London and Arundel, West Sussex.
This is a full-time, on-site position located in Arundel for an Information Technology Help Desk Technician, level 1 and some level 2. The role involves providing technical support to end-users by addressing hardware and software issues, troubleshooting and resolving computer and printer problems, and offering guidance on IT tools and services. The Technician will be responsible for maintaining an efficient and productive support environment while adhering to Protozoon's high standards of service and professionalism.
We are looking for someone with:
- Technical qualifications
- At least 3 years of experience in IT helpdesk LEVEL 1 operations and customer facing environment
- Some level 2 experience, IT networks and servers (desirable)
- An interest in cyber security
- Driving licence and access to a car
- Excellent communication skills
- Excellent command of spoken and written English
We will provide training in cyber security as part of the development.
Information Technology Help Desk Technician in Stoke-on-Trent employer: Protozoon
Contact Detail:
Protozoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk Technician in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Attend local tech meetups or online forums related to IT and cyber security. It's a great way to connect with industry professionals and might just lead you to your next job opportunity.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes or any projects you've worked on. This can really set you apart from other candidates when you're chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions in the IT help desk field. Role-play with a friend or use online resources to get comfortable discussing your experience and how you handle technical issues.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining Protozoon. Plus, it shows initiative and enthusiasm for the role!
We think you need these skills to ace Information Technology Help Desk Technician in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT helpdesk operations. We want to see how your skills match the role, so don’t be shy about showcasing your technical qualifications and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background makes you a great fit for Protozoon. We love seeing enthusiasm and a personal touch!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Protozoon
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you have the hands-on experience they’re looking for.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with end-users, be prepared to share examples of how you've provided excellent customer service in previous positions. Highlight any situations where you turned a frustrated user into a satisfied one – it’ll demonstrate your ability to handle pressure and maintain professionalism.
✨Express Your Interest in Cyber Security
Protozoon is keen on candidates who have an interest in cyber security. Make sure to mention any relevant experiences or courses you've taken related to this field. Showing enthusiasm for learning more about cyber security can set you apart from other candidates.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would help a non-technical user with a problem, so being clear and concise will be crucial during the interview.