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- Tasks: Provide top-notch tech support and troubleshoot hardware and software issues.
- Company: Join Protozoon, a leading IT and Cyber security service provider for SMEs.
- Benefits: Full-time role with training in cyber security and a supportive work environment.
- Why this job: Kickstart your IT career while making a real difference in tech support.
- Qualifications: 3 years of IT helpdesk experience and strong communication skills required.
- Other info: Exciting opportunity to grow in a dynamic company with a focus on cyber security.
The predicted salary is between 30000 - 40000 £ per year.
Protozoon provides Managed IT and Cyber security services to SMEs. Our offices are in London and Arundel, West Sussex.
This is a full-time, on-site position located in Arundel for an Information Technology Help Desk Technician, level 1 and some level 2. The role involves providing technical support to end-users by addressing hardware and software issues, troubleshooting and resolving computer and printer problems, and offering guidance on IT tools and services. The Technician will be responsible for maintaining an efficient and productive support environment while adhering to Protozoon's high standards of service and professionalism.
We are looking for someone with:
- Technical qualifications
- At least 3 years of experience in IT helpdesk LEVEL 1 operations and customer facing environment
- Some level 2 experience, IT networks and servers (desirable)
- An interest in cyber security
- Excellent communication skills
- Excellent command of spoken and written English
We will provide training in cyber security as part of the development.
Driving licence and access to a car are required.
Information Technology Help Desk Technician in Leicester employer: Protozoon
Contact Detail:
Protozoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk Technician in Leicester
✨Tip Number 1
Network like a pro! Attend local tech meetups or online forums related to IT and cyber security. You never know who might be looking for someone just like you!
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios at home where you can solve common IT issues. This will not only boost your confidence but also prepare you for those tricky interview questions.
✨Tip Number 3
Show off your passion for cyber security! Read up on the latest trends and maybe even get some certifications. When you talk about your interests in interviews, it’ll really make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Information Technology Help Desk Technician in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT helpdesk operations. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your technical qualifications and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. We love seeing enthusiasm for cyber security, so if that’s your jam, let us know!
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Protozoon!
How to prepare for a job interview at Protozoon
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software troubleshooting. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with end-users, be prepared to share examples of how you've provided excellent customer service in previous positions. Highlight your communication skills and how you handle difficult situations with patience and professionalism.
✨Demonstrate Your Interest in Cyber Security
Protozoon is keen on candidates who have an interest in cyber security. Do some research on current trends and challenges in the field, and be ready to discuss why you're passionate about it. This could set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the training they offer in cyber security. This shows that you're genuinely interested in the role and want to ensure it's a good fit for you too.