At a Glance
- Tasks: Drive growth and build relationships with existing customers in a dynamic tech environment.
- Company: Join Proton, a leader in privacy technology with a mission to empower users worldwide.
- Benefits: Enjoy flexible working hours, remote options, daily lunches, and comprehensive health plans.
- Other info: Be part of a diverse team committed to innovation and community-driven values.
- Why this job: Make a real impact by supporting privacy and security for millions while growing your career.
- Qualifications: 1-3 years in Account Management or Sales, strong communication skills, and a commercial mindset.
The predicted salary is between 40500 - 49500 £ per year.
At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online. Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship.
We are looking for a junior Account Manager to support the growth of Proton’s B2B business by driving expansion within our existing customer base. This role is focused on commercial account management — identifying upsell opportunities, increasing product adoption, and building strong customer relationships.
- Account Growth & Upsell
- Identify and drive upsell opportunities within existing accounts
- Support seat expansion and cross-sell of Proton products
- Build relationships with key stakeholders within customer accounts
- Run regular check-ins and support Quarterly Business Reviews (QBRs)
- Account Management Execution
- Maintain accurate account records in CRM (HubSpot)
- Track account activity, engagement, and growth opportunities
- Collaborate with senior team members on account strategy
- Work with Sales to identify expansion opportunities
Requirements:
- 1–3 years experience in Account Management, Sales, or Customer-facing roles
- Strong communication and relationship-building skills
- Commercial mindset with interest in revenue growth
- Comfortable working with CRM tools (HubSpot preferred)
- Fluency in English required; preference for French or German language skills
- Eager to learn and grow in a commercial role
We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals. Lunch and snacks are provided by Proton every day at our offices. We will always support our employees with transport costs through subsidising public transport, bike allowances, or parking spaces based on your office location. You can define your own working hours as long as it works with team meetings.
Proton is a community-first organization, started with the support of a crowdfunding campaign and built with community input. We are committed to fostering an inclusive environment where all individuals feel valued and empowered. If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.
Manager-Account Manager in London employer: Proton
Proton is an exceptional employer that champions privacy and user experience, making it a perfect fit for those passionate about technology and ethical practices. With a strong emphasis on employee growth, a collaborative work culture, and the opportunity to tackle complex challenges, you will thrive in an environment that values creativity and innovation. Located in a vibrant tech hub, Proton offers unique advantages such as flexible working arrangements and a commitment to work-life balance, ensuring that you can make a meaningful impact while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Manager-Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Proton. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Proton before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Manager-Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Proton:Your cover letter is your chance to shine! Tell us why you want to work at Proton specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Proton!
How to prepare for a job interview at Proton
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
